Provide strategic and operational leadership for The Xela Group, an IT Staffing/Solutions company serving Fortune 1000 and SMB clients throughout the US. ❑ Responsibility for systems, services, and processes enabling marketing, sales, recruiting, delivery, financial operations, human resources, investor relations, and other critical functions.❑ Scale operations to support aggressive growth year over year.❑ Drove the strategy, planning, and preparation for the company’s acquisition in 2023.

Strategy and planning engagement with a major insurance carrier’s operational center to improve application development and support capabilities.

Practice area leader within Experis’ Development Solutions organization, responsible for solution sales architecture, engagement management, marketing strategies, and thought leadership. ❑ Solution architecture for large projects and managed service offerings, totaling over $100M in revenue. ❑ Management of several student information initiatives for the country’s largest community college system (113 colleges and over 4 million students), including web services development, data lake, and analytics related projects.

Strategy, planning, and implementation services for a global energy company seeking to improve workplace collaboration, knowledge management, innovation management, mobile productivity, and business intelligence/analytics capabilities. Primary focus:❑ Worked closely with stakeholder, delivery, and leadership teams to transform business requirements into actionable roadmaps.❑ Drove product and vendor selection processes for collaboration/knowledge management, corporate portal, single sign-on (SSO) and other platforms. ❑ Managed implementations of selected cloud (SaaS) platforms, including: Jive, Salesforce, Box, and others.❑ Supported enhancements to and integrations with existing platforms.

Digital Edge Partners is a digital consulting company based in the DC metro area. We are a team of professionals that share common values and have helped companies transform through technology and deliver better and sustainable results.

Managed a project delivery organization for a leading SharePoint consulting practice focused heavily on web enablement and mobile transformation for national associations and non-profit entities. Key achievements:❑ Delivery of over 30 SharePoint projects, varying in size and scope.❑ Business development and sales support activities to increase drive opportunities for new and existing clients.❑ Leadership of the company’s project management Center of Excellence to ensure continuous improvement and the incorporation of best practices.❑ Improvement of various internal processes including requirements analysis, quality control, resource management, and forecasting. ❑ Mentoring and performance management to improve employee success and career growth.

Managed the design and implementation of social collaboration applications for educational professionals. Developed with leading open-source technologies, and designed to deliver content for desktop, tablet, and mobile devices, these applications integrate with external and internal platforms including eLearning, eCommerce, identity management, and content management systems.

Provided consulting services to support human resource management transformation initiatives for Booz Allen.

Managed the delivery of web and mobile platforms enabling mobile bill pay, eCommerce, and online account management.

Managed the development of search related infrastructure projects focused on search engine optimization, search analytics, and content management.

Managed web and mobile self-care initiatives focused on providing low-cost alternatives to traditional customer care. Initiatives included implementing portal technology to integrate self-care applications with web and mobile sales channels, adding personalization mechanisms to the online care experience, and merging legacy account management systems to integrate with a new billing platform.

Managed the design and implementation of a web/mobile enabled eCare application that integrated with billing, provisioning, and customer care systems. Estimated savings of $10-$20M annually by reducing call volumes to customer care centers.

Supported the migration to the Amdocs billing and customer-care platform. System components include web based and client server applications. The system had over 10,000 daily users, billed over 10 million customers and included components for order entry, equipment fulfillment, service provisioning, billing, customer care and account management, financial and operational reporting.

Delivered systems for personal injury settlement trusts, enabling the automation of claim processing and payments of over $1 billion.