Tom Millar Email & Phone Number

Katy, Tx, Us

Houston, Texas, Us

• Developed pricing strategies, balancing firm objectives and customer satisfaction.• Consulted with product research & development personnel on product specifications.• Implemented social media strategies to integrate with overall marketing tactics.• Developed market-specific strategies to expand market share.• Promoted new products by developing strong marketing and advertising campaigns.• Organized meetings and appointments between clients and company executives.• Conducted site visits and sales meetings with clients.• Communicated with sales staff regarding company goals and new projects.• Developed client-specific strategies aimed at achieving revenue and gross profit.• Discovered new markets and located future opportunities for business growth.• Forecasted company sales and made financial adjustments to meet quotas and adhere to budgets.• Trained newly hired salespeople according to company policies and procedures.• Developed sales campaign and pipeline creation.• Empowered direct reports to build and cultivate network of relationships within assigned market or geographic area.• Advised distributors on policies and operating procedures to confirm functional effectiveness of business.• Developed sales team through motivation, counseling and product knowledge education.• Managed sales team to consistently achieve growth and hit sales targets.• Resolved customer complaints regarding sales and service.• Addressed customer questions and concerns regarding prices and product use.• Used negotiation and persuasion skills to influence decision-makers.• Analyzed market and competitor trends to make informed business decisions.• Gathered ideas for new products and existing product innovations.• Updated information in customer accounts and maintained CRM databases.• Closed opportunities with c-level and executive managers.• Achievements: 5% growth year over year; 50% growth on least selling product line; 35% growth of non-OEM accounts.

Houston, Texas, Us

• Created sales presentations, conducted seminars, and participated in meetings.• Coordinated and implemented marketing plans resulting in new business opportunities.• Built business relationships with current and potential OEM & End User customers via face-to-face meetings or video conferencing to deliver opportunities.• Constructed retention and growth strategies and delivered on strategies to build strong business pipeline.• Evidenced activity in SalesForce CRM to generate accurate forecast and sales activity reports for executive leadership.• Leveraged account planning and time management tools to drive revenue to assigned quota.• Collaborated with internal resources and external networks to prioritize and penetrate key accounts.• Developed new business and long-term account opportunities through prospecting and cold calling.• Closed opportunities with senior-level executives and decisions makers.• Prepared budgets to approve budget expenditures.• Advised distributors on policies and operating procedures to ensure functional effectiveness of business.• Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.• Oversaw regional and local sales managers and staffs.• Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.• Represented company at trade association meetings to promote products.• Developed sales team through motivation, counseling and product knowledge education.• Monitored costs, competition and supply and demand to establish and adjust selling prices.• Analyzed trends and results to determine annual unit and gross-profit plans.• Achievements: Secured backlog at 70% by 2016; Salesforce re-structure.

Houston, Texas, Us

• Engaged OEM and End User customers to confirm and clarify value and adapt strategy, optimizing ROI.• Traveled for in-person meetings with OEM and End User customers and partners, developing key relationships.• Researched market trends, Total Available Market Shares to remain current with industry and competitor information.• Created and executed strategic sales plan, diversifying customer base and extending global reach.• Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.• Participated in OEM and End User customer meetings and worked closely with team to resolve customer satisfaction issues.• Represented company at trade shows and customer meetings to promote products.• Resolved customer complaints regarding sales and service.• Voiced OEM and End User needs to secure highest satisfaction.• Achievements: Diversified driven 30% sales growth by 2014.

• Represented organization and promoted objectives at networking events and trade shows.• Directed upper management operations and proactively addressed and resolved challenges.• Directed and coordinated financial and budget operations to maximize investments and increase efficiency.• Gave presentations at meetings and conventions to promote services and offerings.• Directed, planned, or implemented policies, objectives, or activities of organizations or businesses for continuing operations, to maximize returns on investments, or to increase productivity.• Negotiated and approved contracts with suppliers and distributors.• Established departmental responsibilities and coordinate functions among departments and sites.• Achievements: Attained ISO/IEC 17.025:2005(ES) accreditation in 2005 and 2008; 70% Sales growth by 2007.

•Achieved ISO/IEC 17025:1999 accreditation in 2002; resulting on a significant expansion of the company’s market and a 40% sales growth.•Coordinated all staff’s technical operations, independence and integrity at the workshop, calibration laboratory and off shore logistics under ISO/IEC 17.025 Standards.•Supported supervisors and technicians with engineering technical specifications needed for repair, calibration, commissioning, test and start up.•Communicated with end users to notify them of any interest regarding services to their instruments, ensured that the needs and requirements were understood and provided engineering and technical advice to end users.•Performed statistical techniques in the process of repair, maintenance, calibration and Adjustment in order to issue performance reports of the workshop and calibration laboratory.•Issued and documented operation procedures and equipment work instructions.•Scheduled and ensured the proper implementation of the program for maintenance, calibration and/or adjustment of internal equipment's and standards. •Managed the acquisition of new state of the art equipment's and standards for the workshop and calibration laboratory. •Coordinated the supply, commissioning, testing and start of measurement standards and equipment's. •Ensured an adequate internal support in the calibration and / or adjustment, based on technical capacity and provision of human resources and materials required.

•Developed, revised, distributed & maintained control of documents for the QC management system. •Leaded and approved ISO-9001 audits.•Established a program to measure customer satisfaction.•Identified and monitored quality problems and initiate effective solutions. •Performed statistical techniques in the process of repair, maintenance, calibration and adjustment.