Tom Millar Email & Phone Number

Katy, TX, US

Houston, Texas, US

• Developed pricing strategies, balancing firm objectives and customer satisfaction.
• Consulted with product research & development personnel on product specifications.
• Implemented social media strategies to integrate with overall marketing tactics.
• Developed market-specific strategies to expand market share.
• Promoted new products by developing strong marketing and advertising campaigns.
• Organized meetings and appointments between clients and company executives.

Houston, Texas, US

• Created sales presentations, conducted seminars, and participated in meetings.
• Coordinated and implemented marketing plans resulting in new business opportunities.
• Built business relationships with current and potential OEM & End User customers via face-to-face meetings or video conferencing to deliver opportunities.
• Constructed retention and growth strategies and delivered on strategies to build strong business pipeline.
• Evidenced activity in SalesForce CRM to generate accurate forecast and sales activity reports for executive leadership.
• Leveraged account planning and time management tools to drive revenue to assigned quota.

Houston, Texas, US

• Engaged OEM and End User customers to confirm and clarify value and adapt strategy, optimizing ROI.
• Traveled for in-person meetings with OEM and End User customers and partners, developing key relationships.
• Researched market trends, Total Available Market Shares to remain current with industry and competitor information.
• Created and executed strategic sales plan, diversifying customer base and extending global reach.
• Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
• Participated in OEM and End User customer meetings and worked closely with team to resolve customer satisfaction issues.

• Represented organization and promoted objectives at networking events and trade shows.
• Directed upper management operations and proactively addressed and resolved challenges.
• Directed and coordinated financial and budget operations to maximize investments and increase efficiency.
• Gave presentations at meetings and conventions to promote services and offerings.
• Directed, planned, or implemented policies, objectives, or activities of organizations or businesses for continuing operations, to maximize returns on investments, or to increase productivity.
• Negotiated and approved contracts with suppliers and distributors.

• Achieved ISO/IEC 17025:1999 accreditation in 2002; resulting on a significant expansion of the company’s market and a 40% sales growth.
• Coordinated all staff’s technical operations, independence and integrity at the workshop, calibration laboratory and off shore logistics under ISO/IEC 17.025 Standards.
• Supported supervisors and technicians with engineering technical specifications needed for repair, calibration, commissioning, test and start up.
• Communicated with end users to notify them of any interest regarding services to their instruments, ensured that the needs and requirements were understood and provided engineering and technical advice to end users.
• Performed statistical techniques in the process of repair, maintenance, calibration and Adjustment in order to issue performance reports of the workshop and calibration laboratory.
• Issued and documented operation procedures and equipment work instructions.

• Developed, revised, distributed & maintained control of documents for the QC management system.
• Leaded and approved ISO-9001 audits.
• Established a program to measure customer satisfaction.
• Identified and monitored quality problems and initiate effective solutions.
• Performed statistical techniques in the process of repair, maintenance, calibration and adjustment.