Tom Milnes Email & Phone Number

Working as part of the Train Service Delivery management team at Chiltern Railways, acting as one of the line managers to the Controllers. As well as the line manager part of the role, specialising in contingency planning for Chiltern from a train service management perspective.I hold a competence to work as a Duty Control Manager and a Train Crew Controller in the main control room at Chiltern Railways. Additionally I sign the role of Marylebone Controller at our main hub station.TOLO/PTS trained with experience of operating in a Silver Command role for major events/incidents.Qualified level 3 Assessor.

Banbury

Worked as the Current Performance Manager at Chiltern Railways. I was responsible for monitoring live railway performance issues and working towards solutions to these. The role allowed me to work closely with all internal operational departments at Chiltern Railways as well as external stakeholders such as Network Rail. For example, I led on train running guidance for Chiltern Railways and actively looked at how we could regulate/manage the train service to achieve the highest industry performance we could. I worked particularly closely with the Control team in delivering the day-to-day train service as punctually as we can. I held a competence to work within the Control as an Assistant Controller. I covered Operations Level 2 on call for Chiltern Railways and as a result had experience of incident response, TOLO, etc.Additionally to this I oversaw the delay attribution process for the company acting as the line manager to the Delay Attribution Manager.

Banbury

I worked as part of the Performance team within the Operations and Safety department at Chiltern Railways as Delay Attribution Manager. As Delay Attribution Manager, it was my role to manage the level 2 delay resolution and attribution process. This means I liaised daily with different departments within the business as well as external stakeholders such as Network Rail to resolve delay disputes and to push for continuous performance improvement. The role also allowed me to lead training regarding delay attribution and to work on projects to improve the day to day delay attribution process.

I spent a year working in different departments around the business through a series of placements. Whilst in these placements I completed projects and gained an understanding of how the business works and how different departments interact.. I completed placements in the following departments: Customer Services, Marketing, Engineering, Health & Safety, and Operations. Following this I subsequently completed a short 3 month secondment to the Engineering department to work on continuous improvement. This was the role I worked in before moving off the graduate programme and into a substantive management position at Chiltern Railways.

Part time employment whilst studying in higher and further education. I primarily worked on the checkouts but also worked shifts in the majority of the departments around the store. This helped me to understand how different departments liaise with each other. This job developed my customer service skills to the excellent standard that they are today.

Bachelor Of Arts (Ba), Political Science, 2:1

Activities and Societies: Sports Officer - Politics Society

Education record