Tom Montague Email & Phone Number

Cleveland, Ohio, United States

Serving as the primary point of contact for all service delivery to ProMedica. Responsible for optimizing existing support processes for all services.Accountable for maintaining operational production for all Enterprise Mobility service.Responsible for planning and overseeing the execution of hardware installation services for all ProMedica health care facilities.

Cleveland, Ohio, United States

Currently enrolled as a .NET bootcamp student at Tech Elevator.Learning: ASP.NET Web | | C#.NET | SQL | HTML | CSS | JavaScript | Vue.jsResponsive Design | Visual Studio 2019 | GIT | MS SQL | Unit Testing (MS Test), JSONSide Projects:Vending Machine Application: Developed command line vending machine application using File I/O and OOP principles. Inclides input file processing, log functionality, and inventory trackingTenmo: Built complete server-client money transfer application similar to Venmo, using MVC pattern and RESTful APIs. Server-side is powered by Spring framework and incorporates

Westlake, Ohio

Recruited to establish the new Enterprise Mobility Configuration and Deployment service offering. Ensured alignment of operations across the EM Configuration and Deployment, Buy/Sell Configuration, Mobility Support Help Desk, Shipping/Receiving, Inventory Control, and Facilities/Maintenance teams. Key achievements:• Overhauled operational, inventory, and warehouse management operations that revitalized an underperforming team, correcting 10+ years of poor habits.• Implemented new project operations that yielded measurable improvements in facility utilization, inventory management, distribution efficiencies, quality, order fill rates and on-time delivery.• Piloted the successful buildout of a new Enterprise mobility configuration and deployment center.• Fostered an environment of continuous process improvement by engaging employees to create and implement ideas that simplified and improved work.• Launched a support model that allowed the organization to ship 50K+ enterprise model devices in 2019.• Implemented production tracking tools that streamlined reporting capabilities.• Initiated a Chain of Custody strategy for daily inbound packages that mitigated package losses and cut misplaced package rates by 90% in the premiere month.• Initiated a program that centralized internal operational procures into a single shared source for all employees.• Operations Team point person throughout the implementation of the NetSuite ERP system.

Independence Ohio

Key point of contact for new and legacy clients to create and implement solutions that met purchased and managed service abilities. Provided clients with updates on current project states, improvement areas, and developed processes that facilitated technical, server, and configuration deployment support. Created roadmaps for support processes utilizing Visio, met with key departmental stakeholders to secure process validations.Key achievements:• Implemented client support documentation templates that systemized onboarding operations for new clients, templates were adopted into legacy onboarding operations.• Partnered with Configuration, Deployment, and Technical Support teams to design policies that streamlined the execution of new support processes.• Continually outpaced new client onboarding within the 120-day time frame.

Independence, Ohio, United States

Led the Deployment Services team comprised of 20 individuals; continually assessed team operations to identify opportunities to introduce updated training and costing that improved performances. Maintained production activities for large-scale mobile device configuration and deployment projects that deployed 250K+ devices over seven years. Maintained the configuration documentation database, led change strategies to meet the evaluation of device provisioning processes.Key achievements:• Adopted daily internal meetings that fostered open dialogue centered around production goals and SLAs.• Built and implemented the company's core configuration and deployment support model.• Spearheaded key operations and leadership strategies within the Deployment Services team leading to a deployment average of 35K devices per year with a <.33 error rate.• Piloted buildout operations of new and four subsequent relocations of the Configuration and Deployment center.