Client Relations/Account Management
Current• Attracts potential customers by answering product and service questions; suggestinginformation about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution to solvethe problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customerinformation and analyzing customer needs.• Contributes to team effort by accomplishing related results as needed.
