Responsible for the effective and efficient delivery, management and improvement of all third-party and internally managed IT infrastructure & operations used to support all business process across Spectris, using a set of well-defined best practices based on ITIL.Responsible for leading the development, implementation, sustainment, and continuous improvement in IT Service Management processes; as well as establishing, measuring and reporting on Key Performance Indicators related to services, processes, operations, delivery and financial information.Role required solid technical infrastructure experience, strong project management acumen, excellent vendor management skill, plus a superior, service-oriented approach to infrastructure operations.Also responsible for operational and service management processes to ensure quality, efficiency and agility goals were achieved.As a member of the I&O leadership team, contributed to the development and execution of the Spectris wide IT I&O strategy, and ensured its alignment with the Spectris business strategy and the delivery of capabilities required to achieve business success.

I am responsible for the ongoing IT operations for Servomex globally, leading and developing a small, multi-skilled team of IT engineers centralised from our Crowborough, UK site.I develop the strategy and lead implementation and management of Information Technology infrastructure, networking and communications for Servomex globally. I also fulfil the role and responsibilities of Information Security Officer.Principle Duties including but not limited to;• Lead the preparation of strategy for IT infrastructure, including networking communications and cloud platforms, consistent with and supportive of global Servomex strategy• Liaise with and manage external partners and suppliers• Management of infrastructure projects and teams• Prepare annual budget plan for IT; including capital projects.• Maintain appropriate skilled resources, internal and external – Identify training and development of staff as needed• Maintain a tested IT business continuity plan for IT infrastructure• Keep abreast of internal business needs and external changes in technology• Identify opportunities in end-user service improvements and cost control• Ensure that IT infrastructure conforms to all appropriate standards and requirements including: - Policies of our parent company (Spectris) - Licensing obligations - ISO standards where required - Customer requirements - UK Data Protection Act• Prepare and maintain procedures, guidelines and documentation appropriate to ensure resilient IT infrastructure• To ensure network management and housekeeping activities are completed in a timely mannerInformation Security - Lead and foster culture conducive to the protection of information - Maintain (as appropriate and practical) information storage, flow and access to ensure compliance - Implement physical/logical infrastructure to optimise information management - Provide annual written risk assessment - Ensure delivery of key elements of Information Security Policy

Advise the Head of IT on Network and Security Strategy.Deputise for the Head of IT in their absence.Monitor, maintain and upgrade network components (software, hardware, policies and configuration, and any other components and infrastructure) or to delegate these activities, where appropriate, to other team members as required.Monitor, manage and report on network security, Carry out housekeeping and network management functions or to delegate these activities to other team members as required.Maintain the documentation for the Networking Infrastructure, Policies and Guidelines for the department to follow.Transfer skills and knowledge to other team members as appropriate.Travel as required to carry out duties in other Servomex Companies, as required.Liaise with external partners who may supply goods and services.Cost and procure complex I T Equipment and Services.Assist in the profit planning and budgeting cycle.Support and assist the Computer Technicians, I T Coordinators and other team members in their duties when required.

Advise the Head of IT on Network and Security Strategy.Monitor, maintain and upgrade network components (software, hardware, policies and configuration, and any other components and infrastructure) as required.Monitor and manage network security, via firewalls, etc.Carry out housekeeping and network management functions as required.Document the Networking Infrastructure, Policies and Guidelines for the department to follow.To transfer skills and knowledge to other team members as appropriate.Set up, install and maintain Anti Virus and other security systems.Travel as required to support and assist overseas Servomex Companies.Liaise with external partners who may supply goods and services.Support and assist the Computer Technicians, I T Coordinators and other team members in their duties.

Manning the internal staff help desk.First line user supportLog and solve problems or refer them to other team members or outside suppliers.Set up and install network servers.(NT/2000/2003/Novell)To monitor, maintain and upgrade network servers as required.To carry out housekeeping and system management functions as required.Monitor and maintain the LAN and WAN.Monitor and manage network security, via firewalls, etc.Monitor and manage user accounts.To carry out system backups.Set up, install and maintain Anti Virus SoftwareTo set up and install users PCs.Other I T related software and hardware Installations.Telephone PABX programming.Purchasing computer supplies.Supporting other team members as required.Occasional travel as required to assist overseas Servomex Companies.

Maintained, developed and administered NT based curriculum network for 3000+ AD accounts of staff, Students and adult learners.Built and maintained numerous IT suites of ~30 PCs including PC image builds, PC hardware, Network cabling, Switches, Routers through to server infrastructure and system setup.