- Delivered strategic projects within Digital Transformation programme (centred on O365 and iManage 10) affecting all global matter teams. - Managed budget of £3.2m for full project lifecycle.- Workstreams included implementation of external collaboration process, internal and external collaboration through Microsoft Teams, and implementation of multiple Cots/SaaS products to facilitate better collaboration with clients, such as G-Suite and VC solutions (including new strategic IdAM service). - Managed requirements from multiple inputs, including creating a Legal, Data Privacy, Information Security and Commercial/Practice Protection forum to agree risks/issues mitigations for the Firm on delivering a new way of working.- Lead IT PM on infrastructure project to establish Silicon Valley office for 50+ headcount (with no existing local presence).- Responsible for budget of IT costs.- Office opened 3 months earlier than planned completion.- Managed delivery of award winning (FT Innovative Lawyer Awards Asia Pacific – Law Firm: Social Justice) pro-bono mobile app, available for download to the public across Google and Apple Stores.- Iterative development based on Agile principles.- Led on implementation of new case management software (SaaS product) and the on-boarding of 3rd parties onto the system.- Experience in Agile delivery, including anti-Bribery tools for global users, and automation of regulatory calculations for top 100 clients.- Delivered migration of 200,000 + cases from in-house developed system to CoTs product, for the firm's largest fee earning mandate.- Enabled and managed the on-boarding of 20 Partner Law Firms to the case management tool.- Executed Waterfall/Prince 2 delivery within ePMO framework.

- Product Owner for implementation of workflow allocation software for 50+ users, using Agile Delivery, working closely with IT.- Led and managed a team of 12 Legal Support Assistants (LSAs).- Led on Quality Assurance and Continuous Improvement initiatives (including process mapping and standard forms) in the Legal Services Centre.- Trained LSAs across several legal products offered to the firm.As a Legal Support Manager in the Legal Services Centre department, I was responsible for the day-to-day operations of a team of Legal Support Assistants. My main duties included: • being a key point of contact for fee earners across a global firm and taking instructions;• managing and facilitating a flow of work to ensure smooth end-to-end delivery;• the use of workflow allocation software to delegate work appropriately and effectively to meet internal client needs;• overseeing the workload and the quality of work conducted by my team of legal service assistants; • gathering and collating feedback in order to provide input to the development and continuous improvement of the processes and documentation used by the Legal Services Centre; and• training of recruits and the maintenance of consistently high standards of output.

- Managed a team of six paralegals, assisting mainly in Real Estate work.- Led the insolvent property disposal project of a major international bank, in the Manchester office.- Assisted on the £330 million acquisition of UK property portfolio for a leading investor developer, coordinating tasks prior to exchange, completion and dealing with the post completion registration.- Worked closely with our Singapore and London office, acting for institutional banks to procure the leasing and delivery of aircraft globally.- Acted on a number of tenant and landlord matters for one of the largest property owners in the U.K., alongside their disposal program.

- Assisted in managing a large and diverse commercial property investment portfolio, and acted on behalf of both tenants and landlords in various transactional matters.- My experience includes lettings, under lettings, deeds of variation, licences to alter and for works, disposal of freeholds and Land Registry and SDLT processes and applications.- Conducted the investigation and first registration on a number of unregistered titles.- Handled the reporting duties for a number of clients and managed my own workload, and ran my own files.

I worked in the Estates Department of Trust Inns Limited, a pub company owning over 500 pubs. With a largely tenanted estate, I gained a wide experience dealing with the complexities and issues Landlord and Tenant work encounters. I was utilised in assisting on the disposal and acquisition of freehold properties, and have experience in dealing with the assignment of long lease holds.I have a wide understanding of the Licensed trade, and was widely involved in the day-to-day running of the unlicensed estate, comprising of circa 100 properties.Experience of Landlord and Tenant issues.Communicate with a wide range of individuals (the Estates Team, Operations Team, purchasers, tenants, solicitors).

I successfully applied for a vacation scheme, and spent time in the Corporate, Real Estate, Employment and Litigation departments.During my experience in the Corporate department, I drafted a loan facility agreement, which was used, to a party in Greece, having to create complex mechanisms involving currency conversions and protection against the possibility of a Greek Economy Default. I also composed a Share Investment Agreement dealing with the £1million investment into SenseLogix.Whilst in the Employment Department, I created an Adoption Policy for employers to distribute to their employees.

I volunteered as a Gateway Assessor, acting as a first point of contact with the client. I conducted a preliminary 15 minute interviews in order to elicit the important facts of the case, and then decided the best course of action for the client. This role tested my analytical skills, and also helped me develop the ability to pick the key facts from a deluge of information.