Tom Mowbray Email and Phone Number

- Led a cross-functional squad to deliver exciting business outcomes and incremental improvements each sprint-

Launched NAB Now Pay Later - NAB’s BNPL product. *Recognised with NAB Honour 2022, awarded to Top 1% employees for exceptional contribution*Involved working with dozens of technology teams and stakeholders to deliver an innovative digital-only product. *Organised and executed a pre-registration campaign to capture interest and build public excitement for product launch, with over 52,000 customers registering their interest.*Played a key role in identifying gaps and leading… Show more Launched NAB Now Pay Later - NAB’s BNPL product. *Recognised with NAB Honour 2022, awarded to Top 1% employees for exceptional contribution*Involved working with dozens of technology teams and stakeholders to deliver an innovative digital-only product. *Organised and executed a pre-registration campaign to capture interest and build public excitement for product launch, with over 52,000 customers registering their interest.*Played a key role in identifying gaps and leading technology partners to shape and deliver solutions.*Played a key role in change management - working with bankers through technology and product complexity to ensure good outcomes for both colleagues and customers *Presented to large audiences (100s) and C-Suite Executive about the product and launch Show less

*Launched Digital Welcome Pack, enabling customers to receive an email Welcome Pack for their credit card instead of a paper one. Achieved 98% uptake, resulting in significant cost out (~$1M), a greener and better experience for customers*Launched Spend Before Plastic for Debit Cards, allowing customers to use their Apple Wallet to make purchases before their physical card arrived*Lead and delivered Faster Digital Cards, streamlining debit card creation process so customers could start… Show more *Launched Digital Welcome Pack, enabling customers to receive an email Welcome Pack for their credit card instead of a paper one. Achieved 98% uptake, resulting in significant cost out (~$1M), a greener and better experience for customers*Launched Spend Before Plastic for Debit Cards, allowing customers to use their Apple Wallet to make purchases before their physical card arrived*Lead and delivered Faster Digital Cards, streamlining debit card creation process so customers could start spending on their new digital card within minutes of opening their account Show less

First Rotation - Project Management Office *Continued on from Internship (detail listed there)*Involved in enterprise-wide asset planning. As well as aiding my team in pre-planning, I helped run the day-long session by facilitating stakeholder discussions and running issue triage.*Designed work spaces and visualisations (physical and virtual) to foster team collaboration, communication, and learning during the COVID-19 crisisEmergency COVID Secondment - NAB… Show more First Rotation - Project Management Office *Continued on from Internship (detail listed there)*Involved in enterprise-wide asset planning. As well as aiding my team in pre-planning, I helped run the day-long session by facilitating stakeholder discussions and running issue triage.*Designed work spaces and visualisations (physical and virtual) to foster team collaboration, communication, and learning during the COVID-19 crisisEmergency COVID Secondment - NAB Assist*Volunteered to support frontline bankers during the COVID-19 crisis*Actioned various customer requests (e.g. mortgage payment deferral) using multiple CRM and workflow management tools*Served as Acting Team Lead when our manager took leave. Responsibilities included issue triage and solution, running training sessions and daily meetings, encouraging work output, and ensuring engagement in a newly-created remote team.Second Rotation - Business Analyst, Personal Everyday Banking Experience*Co-ordinated and collaborated with stakeholders from legal, risk, change, fraud, brand, and multiple tech teams to deliver multiple projects*Facilitated workshops and aided communication between parties to shape robust and intelligent solutions and project requirements*Interrogated and investigated existing processes and assumptions to identify risks and additional opportunities for improvement*Identified, independently drove, and successfully delivered additional project scope which involved engagements with multiple technology, support, and banking teams (e.g. introduction of new banker process, creation of a new artefact, and uplift to multiple forms). This closed existing risks and added $100k+ project benefitsFurther Activities & Responsibilities*Co-ordinator, Graduate Retail Immersion Project 2020*Board Member (Social & Communications), Graduate Committee 2020*Facilitator and Support, Break Out for Grads Leadership Program Show less

I worked closely with stakeholders in Project Management to facilitate effective and agile business solutions. This involved identifying issues within the business and working collaboratively to rectify them. Awards:*NAB Recognise Award for Outstanding Contribution within first quarter of commencement.*’Temporary Employee of the Month’ Award for excellent performance.Experience:*Envisioned and implemented improved processes to maximise efficiency, uplift capability… Show more I worked closely with stakeholders in Project Management to facilitate effective and agile business solutions. This involved identifying issues within the business and working collaboratively to rectify them. Awards:*NAB Recognise Award for Outstanding Contribution within first quarter of commencement.*’Temporary Employee of the Month’ Award for excellent performance.Experience:*Envisioned and implemented improved processes to maximise efficiency, uplift capability, and streamline workflows.*Leveraged a strong knowledge of PPM tools to successfully upskill colleagues and improve data quality through a combination of both traditional and creative methods (i.e. information packs, workshops, and a portfolio-wide ‘league ladder’ competition). Show less

A rewarding and largely self-directed role in which I oversaw the operation of a specialist liquor store. I led a small team of dedicated employees in successfully generating benefit for customers and the business alike through a variety of initiatives. The role involved co-ordination with both internal and external stakeholders, as well as administrative and retail duties. I was responsible for market strategy and business success, and I added significant, measurable value to the business… Show more A rewarding and largely self-directed role in which I oversaw the operation of a specialist liquor store. I led a small team of dedicated employees in successfully generating benefit for customers and the business alike through a variety of initiatives. The role involved co-ordination with both internal and external stakeholders, as well as administrative and retail duties. I was responsible for market strategy and business success, and I added significant, measurable value to the business during my tenure. Show less