Tom Murphy Email & Phone Number

Lympne, England, United Kingdom

My main role in this company is working as a returns advisor in the returns department dealing with all items and returns. This involves resolving customer complaints and issues by liaising with suppliers and different internal departments to find the fastest, most efficient/ cost effective resolution for all parties.Building relationships with customers and suppliers through regular email and phone call to ensure they are informed of our processes and aware and up to date of how their issue is being resolved.Helping process the 120-200 returns a day all unique and different in terms of products and resolution. These would need to be done as quickly and thoroughly as possible as each item could run up to thousands of pounds. Ensuring my daily targets and KPIs are hit with our email/call shifts and processing returns. Logging these with my supervisor and working together with other colleagues to help ensure everyone hits their targets and possibly providing easier and faster methods for future shifts.My other duties at FFX can include picking and packing customer orders as and when required by the business during busier times. This requires a strong quality control and efficiency as we could be given many orders to complete as quick as possible while also ensuring each item it is correct and of good enough quality to be sent out to a customer before being picked and/or packed. These all require a keen attention to detail and good time management skills as every item has a person behind it each requiring and needing their case resolved as quickly as possible. I take great pride in my work to ensure I deliver the highest standard for the customer and the company.

Folkestone, England, United Kingdom

I started working at Subway as a sandwich artist where my duties involved both serving customers, cleaning, washing up and general maintenance of the store. After working for a few months, I had been trained in all the roles and tasks of a sandwich artist and due to my focus and constant hard work was promoted to manager/team leader. My new roles included a weekly inventory and stock check, ordering products and ensuring all deliveries have been properly logged and put away. As well as this I was in charge of training new employees and ensuring all staff we’re following processes and doing their jobs correctly.

Hythe, England, United Kingdom

Working at the Castle Hotel I had to deliver the best quality of service to both regular and new customers as well as many incoming and outgoing hotel guests. While taking and serving an attention to detail needed to ensure that everything was delivered promptly, correctly and to the cleanest and best quality possible, during my time there I also started to oversee and aid other members of our team to help train them in aspects of the business. I mainly worked in the bar where duties would include conversing with customers, taking and serving food/drink orders ensuring all glasses, tables and other materials were kept sufficiently clean, checking the stock of both the kitchen and bar reserves and ordering any/all items that we were low on. During my time I also assisted a little in the kitchen in learning how to prepare and cook meals for customers as well as some work in the hotel section where I would welcome all guests into the rooms, deal with any complaints or issues they needed help with and to tidy and clean the rooms after they left.