AeroLeads people directory · profile
Tom Murphy Email & Phone Number
Performance Optimisation Manager
at
Fuel Card Services Ltd
1 work email found
@webhelp.com
1 phone found area 314
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Performance Optimisation Manager
Location
Leeds, England, United Kingdom
Company size
Who is Tom Murphy? Overview
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Quick answer
Tom Murphy is listed as Performance Optimisation Manager at Fuel Card Services Ltd, a with 366 employees, based in Leeds, England, United Kingdom. AeroLeads shows a work email signal at webhelp.com, phone signal with area code 314, and a matched LinkedIn profile for Tom Murphy.
Tom Murphy previously worked as Contact Strategy Manager - Technology at Lowell and Senior Dialler Manager at Webhelp.
Company email context
Email format at Fuel Card Services Ltd
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{first}.{last}@webhelp.com
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AeroLeads found 1 current-domain work email signal for Tom Murphy. Compare company email patterns before reaching out.
Profile bio
About Tom Murphy
Tom Murphy is a Performance Optimisation Manager at Fuel Card Services Ltd. He possess expertise in contact centers, call centers, workforce management, customer experience, inbound marketing and 30 more skills. Colleagues describe him as "Tom is a great motivational manager who gets the best out of people. He is great being able to see areas of improvement in people to then be able to help them succeed through his excellent management skills. He helped me develop into the senior dialler analyst I am today and I find myself relating back to his management techniques now that I am managing a team of my own. You will find that Tom is hard working and very passionate about what he does which rubs off on those around him… Show more" and "I worked with Tom in the real time management environment at CPP Group plc. Tom was always available to discuss issues and always provided suitable advice to overcome barriers and offered a number of diverse ways to manage situations and people."
Listed skills include Contact Centers, Call Centers, Workforce Management, Customer Experience, and 31 others.
Current workplace
Tom Murphy's current company
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Fuel Card Services Ltd
8 roles
Tom Murphy work experience
A career timeline built from the work history available for this profile.
Performance Optimisation Manager
Contact Strategy Manager - Technology
Consistently drive for continuous contact strategy improvements – through test and learn and then managed roll outsDevelop new and innovative strategies working x functional as required within a roadmap framework Responsible for optimising collections strategies to maximise right party contacts through the most effective and appropriate contact channelsDeliver new contact channels and integration into existing contact strategies to create true Omni channel strategies… Show more Consistently drive for continuous contact strategy improvements – through test and learn and then managed roll outsDevelop new and innovative strategies working x functional as required within a roadmap framework Responsible for optimising collections strategies to maximise right party contacts through the most effective and appropriate contact channelsDeliver new contact channels and integration into existing contact strategies to create true Omni channel strategies. Ensure compliance across dialling OB/IVR-IVM, SMS and also EmailSet KPI’s across channels and ensure team drive performance improvementsRegular champion challenge of new ideasCreate, implement and track adhoc strategies to address portfolio performanceRegular supplier review and engagementSuccessful remediation of operational challenges/new requirements that may arise within the business, in an innovative mannerConsistent drive for continuous contact strategy improvementsSuccessfully engage with IT to ensure successful implementation of new strategies and technologyDeliver and support Digital Communications StrategyDriving Digital collections through campaigns and bespoke StrategiesDevise strategies to drive online activity and automated collections Show less
Aug 2018 - Jan 2020
Senior Dialler Manager
(Dialler - MI - Insight - Planning)Maximising ROI, through strategic management of Dialler platforms & strategies, Tailored to individual campaigns – customer data sets Best time to dial – Customer & Data Profiling – Review and learn to drive continuous improvement.Experience off managing all aspects of dialling modes from predictive dialler in a high-frequency environment to preview or managed dialling on smaller - bespoke campaigns.Experience deploying… Show more (Dialler - MI - Insight - Planning)Maximising ROI, through strategic management of Dialler platforms & strategies, Tailored to individual campaigns – customer data sets Best time to dial – Customer & Data Profiling – Review and learn to drive continuous improvement.Experience off managing all aspects of dialling modes from predictive dialler in a high-frequency environment to preview or managed dialling on smaller - bespoke campaigns.Experience deploying, maintaining and optimising contact centre solutions: CTI, Agent desktop, Speech Analytics, IVR, Telephony / Call Routing systems, social, Chat and Analytics; Ecommerce, Case management/ logging systems.Strong knowledge and experience in optimisation of processes, actions, and workflow.Proven long term record of working with senior leadership teams to understand company strategies whilst been accountable for the Contact technology capabilitiesExperience of managing teams (remote & site based)Stake holder management experienceAbility to create strategies and road-maps through understanding the competitive environment, industry trends and technology outlookOutsource & In house experience Work across a diverse set of technology teams and vendors to deliver the solutions that align to the Business strategy and initiatives.Call centre capacity planning, queue-theory, dialler optimisation Show less
Apr 2014 - Aug 2018
Dec 2012 - Apr 2014
Planning & Dialler Manager
Capita
Mar 2010 - Dec 2012
(Dialler - Inbound) Platform Manager Sales & Service
Experienced Inbound and Outbound Call traffic ManagerExtensive Dialler Management experience, platforms managed: Genesys, Affinty and Davox. Extensive Inbound Real Time management experience, from managing service level kpi's to maximising profitability through allocating best leads to best agents. Strong people and performance manager Strong attention to detailStrong commercial awarenessProcess improver
Feb 2002 - Mar 2010
Quality Control Team Leader
Performance Managed a team of eight complaint handlersResolution of Msold complaints within OFCOM guidelines Managed the Quality Control Feedback mechanism to ensure corrective action
May 1997 - Jan 2002
FAQ
Frequently asked questions about Tom Murphy
Quick answers generated from the profile data available on this page.
What company does Tom Murphy work for?
Tom Murphy works for Fuel Card Services Ltd.
What is Tom Murphy's role at Fuel Card Services Ltd?
Tom Murphy is listed as Performance Optimisation Manager at Fuel Card Services Ltd.
What is Tom Murphy's email address?
AeroLeads has found 1 work email signal at @webhelp.com for Tom Murphy at Fuel Card Services Ltd.
What is Tom Murphy's phone number?
AeroLeads has found 1 phone signal(s) with area code 314 for Tom Murphy at Fuel Card Services Ltd.
Where is Tom Murphy based?
Tom Murphy is based in Leeds, England, United Kingdom while working with Fuel Card Services Ltd.
What companies has Tom Murphy worked for?
Tom Murphy has worked for Fuel Card Services Ltd, Lowell, Webhelp, Serco, and Capita.
How can I contact Tom Murphy?
You can use AeroLeads to view verified contact signals for Tom Murphy at Fuel Card Services Ltd, including work email, phone, and LinkedIn data when available.
What skills is Tom Murphy known for?
Tom Murphy is listed with skills including Contact Centers, Call Centers, Workforce Management, Customer Experience, Inbound Marketing, Outsourcing, Team Management, and Management.
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