Manager for ICT services at Novita.

Manager of multiple staff and teams within the TPG groups for the Business, Corporate, Enterprise, and Government sectors.Corporate accounts teamAccount and service related inquiries.Manual billing.Contract and Credit management.Legacy account management.Corporate provisioning teamsProvisioning of corporate grade telecommunication services.Fibre delivery teams.Mobile fleets.MPLS network deployment.Customer WAN network design and implementation.High level customer technical discussionsPre-sales for complex technical solutions.Final technical escalation from internal teams.Provisioning for multiple brands including Internode, Adam, iiNet, TransACT, AAPT and TPG.Project management teamsDelivery of Mid to large Internet and WAN networking solutions for Corporate Customers.Customer communication and updates.Project documentation and tracking.Third party carrier commercials and escalations.Integration teamsDevelop and implement workflows and processes for automatic deployment of services.Development of internal tools for provisioning and support.Migration strategies for legacy customers between different networks in the group.Customer service improvements

Overview:1. Provide Pre-Sales and planning for Corporate Customer Networks and internal special projects.2. Fully implement and install Corporate Customer solutions and networks and deploy internal special projects.3. Provide quality control for the Corporate Projects department4. Provide post implementation support for Corporate Customers and internal special projects.5. Technical lead within the Corporate Projects and Corporate Sales departments. 6. Investigate, evaluate, and develop new technical solutions.