Tom Neely Email & Phone Number

Manage the overall IT Transition Program for an HR BPO Transition

Managed multiple IT Projects for Healthcare Account. Consisting of Data Center refreshes and migrations, hardware procurement and deployment and IT Service Delivery

Freehold, Nj

Ibm Ios

•Successfully managed complex, multi million dollar Global IT Infrastructure Transition Projects as part of IBM’s Global HR, CRM and SCM Outsourcing Project Team, resulting in additional revenue for IBM and high customer satisfaction•Accountable for Project Plan and establishing and communicating Project Timelines, Scope, and Milestones for long term projects that spanned 6 to 18mos•Concurrently managed several Global IT Teams in US, Philippines, China and Hungary, to achieve project goals and milestones• Worked closely with PMO Executives to identify and manage risk and change• Deployed the following in support and setup of Global Call Centers;o Data Networks o Voice Networks and Tools o Imaging and Scanning tools o Application Enablement and Hosting Environments o Help Desks• Established and maintained productive working relationship with Customer IT counterparts in order to prioritize project work• Responsible for vendor management and procurement of all IT hardware and software for project•Scheduled and participated in testing of all connectivity to Call Centers• Developed procedures for Call Centers, ID Management and Help Desks to ensure smooth transition to production phases.

• Single point of contact for Johnson & Johnson Ethicon • Fostered and maintained a productive relationship with J&J Management and IT• Support of IT Infrastructure and Deskside for over 2600 J&J Employees across 4 J&J Ethicon facilities located in NJ, TX, GA and Mexico• Ensured SLA/SLOs are met or exceeded at all sites• Developed and implemented procedures and services, such as a laptop drop off service, which drove Customer Satisfaction from 89% to 95%. • Maintained an excellent relationship with all facets of the matrix delivery teams• Provided leadership and supervised the work of 11 employees that supported the account. Ensured that all met specific delivery goals • Responded to requests for services and engaged the Project Office to establish revenue generating projects. • Ensured security and regulatory compliance for all devices under IBM control

• Supervised and managed daily operational tasks at 2 J&J Operating Companies consisting of 4000 seats• Ensured staff of 25 FTE, including consultants, had proper training and work direction to meet all contracted SLA’s• Provided Leadership and HR Support for 8 Direct Reporting Employees, resulting in the advancement of 2 employees into IBM management positions.• Established and maintained a cordial and productive working relationship with the J&J Customer and their representatives. • Created and assisted in the development of new processes for the account as technology and the environment changed.• Promoted to Relationship Program Manager