Tom Nelson Email & Phone Number

Loughborough, Gb

Loughborough, England, United Kingdom

As the Founder and Director of Turnip Point CIC, I am dedicated to revolutionising the way our community accesses and consumes food. Our mission is to combat food waste and food insecurity through innovative, sustainable solutions. By launching vibrant food trucks and other distribution channels, we transform surplus ingredients into nourishing meals.Our pay-it-forward model ensures that the more food we sell, the more free meals we can provide to those in need. We focus on helping low-income families, retirees, students, NHS workers, and the homeless, fostering a sense of community and inclusivity.At Turnip Point, we are not just about providing food; we are about empowering individuals with affordable, healthy choices and promoting sustainable food practices. Our engaging workshops and events aim to educate and inspire, creating a more connected, resilient, and sustainable community for all.Join us in our journey to make a real difference. Together, we can build a better future, one meal at a time.

Responsible for managing operations at an established cleaning company, involving extensive customer support, sales, reservations/bookings, recruitment, and oversight of a large cleaning team.

Dedicated role overseeing patient assessments and medication trials for ADHD and/or Autism. Assisting with coordinating the patients with mental health support, maintaining records, liaising with medical professionals, and ensuring seamless logistics.

As a Course Advisor, I guided individuals on their educational journey. My role involved providing personalised counselling and guidance to prospective students, helping them make informed decisions about their academic and career paths. I assisted in selecting suitable courses, explaining program requirements, and offer insights into the educational opportunities available.I ensured that each student's choice aligned with their aspirations and academic goals, fostering a positive and successful learning experience.Additionally, I stayed updated with program offerings, admission criteria, and industry trends to provide up-to-date and relevant information to students.In this role, I effectively communicated with individuals from diverse backgrounds, demonstrated strong interpersonal skills, and contributed to the institution's mission of empowering students to achieve their educational objectives.

St. Austell, England, United Kingdom

As the Team Lead for Accommodation Operations at The Eden Project, I spearheaded the redevelopment and effective management of a 30-unit glamping site on behalf of YHA. Under my leadership, I established and directed a dedicated team that delivered outstanding accommodations, catering to over 100 guests per night during the peak summer season.Demonstrating strong leadership acumen, I adeptly addressed staffing challenges arising from the pandemic while upholding exceptional service standards. This resulted in favourable customer feedback for our small kitchen and bar facilities. In addition to overseeing day-to-day operations, I assumed responsibility for recruitment, training, inventory management, financial oversight, and compliance with health and safety protocols.My initiatives played a pivotal role in crafting memorable experiences for families and groups visiting the site, effectively navigating the complexities of a challenging post-COVID season.

Experienced communicator adept at managing sensitive and confidential interactions with individuals who have been in close contact with positive Covid-19 cases. Adhere to strict protocols to deliver accurate and comprehensive advice to callers, ensuring their needs are met in a timely and professional manner. Contribute to the national effort to curb the spread of Covid-19 by handling each case with empathy and efficiency. Proven ability to motivate and inspire team members, offering constructive feedback and fostering an environment of collaboration to drive collective success.

As a seasoned contract manager, I successfully navigated the end of the summer season while overseeing a portfolio of campsites across Italy. I played host to a diverse range of guests, including families, and expertly managed the demontage of three campsites. I led a small team, assumed financial responsibility, and ensured that each unit was efficiently closed down and prepped for the following year. My exceptional organisational skills, attention to detail, and ability to multitask enabled me to complete the season on a high note, consistently delivering outstanding results.

Lombok, West Nusa Tenggara, Indonesia

As an accomplished Hostel Manager, I effectively led and developed a talented team, providing exceptional service and creating a welcoming atmosphere for guests. With a focus on staffing levels and guest satisfaction, I trained and supervised front-line staff and handled new hires, ensuring a high level of service was maintained. I was responsible for managing the hostel's daily operations, conducting regular supervision, and addressing guests' needs and complaints. My experience in marketing and budgeting allowed me to successfully plan and execute growth strategies, including the management of payroll and utility expenses. I facilitated regular staff meetings to reinforce safety protocols and prioritize guest happiness. In addition, I successfully managed the kitchen and bar, as well as planned and executed events.--Covid unfortunately impacted the role.

Casurina

Helped develop the brand and open the retreat as a health-focused hotel, ensuring a holistic and high-quality experience for guests. Assisted recruiting and managing a diverse team, upholding the highest standards in service and operations. By implementing efficient systems for bookings, payments, and accounts, I leveraged technology to streamline operations. I also delivered health-conscious messaging and expert guidance, supporting guests' wellness and well-being throughout their stay.In addition to evaluating guest progress and collaborating with professionals to tailor services to individual needs, I designed and administered bespoke spa treatments, catering to each guest's personal requirements. My role included providing leadership and support across all retreat departments, ensuring seamless operations and maintaining the retreat's high standards.I also helped organise and supervise community events, enhancing guest engagement and local involvement. My responsibilities extended to maintaining effective marketing strategies to promote business growth and visibility. I took on various roles to ensure the retreat's exceptional standards, including overseeing the café and assisting in the kitchen.

Tulum, Quintana Roo, Mexico

I worked closely with group leaders at the resort to ensure their experience was as positive as possible. I collaborated with them to construct and plan programs for the duration of their retreat, helping guests organize spa services and ensuring that all areas used were fully equipped and clean before classes. I arranged for teachers to stay up to date with weekly programs and addressed any guest issues promptly to enhance their stay. I also assisted with organizing tours and ensured that the kitchen staff had all the necessary information about guests' special diets and allergies.In addition to my main responsibilities, I was flexible in helping out in various areas, such as the front desk, handling emails, taking reservations, and answering queries. I fostered a climate of cooperation and respect among co-workers, ensuring high levels of customer satisfaction through excellent service. I maintained outstanding store conditions and visual merchandising standards, kept the store fully stocked, and engaged with customers to ascertain their needs and wants. I recommended and displayed products that matched customer needs, welcomed and greeted customers, managed point-of-sale processes, and actively participated in the receiving of new shipments. I stayed up to date with product information, accurately described product features and benefits, and adhered to all company policies and procedures.

San Marcos, Guatemala

Experienced in handling various responsibilities including receiving telephone calls from the public, organising events, arranging tasks, and responding to emails. Skilled in researching appropriate information, arranging fundraising teams, and working both in a team and independently to meet deadlines. Proficient in organising interviews, arranging sponsorship proposals, and managing day-to-day administration. Additionally, I bring hands-on construction experience to projects, ensuring tasks are completed efficiently and effectively.

Loughborough, England, United Kingdom

I oversaw and directed the entire food preparation process, ensuring that every aspect of the kitchen ran smoothly. Responsible for creating and refining menus, blending new culinary innovations with existing recipes to ensure variety and high-quality servings. I managed the planning and ordering of equipment and ingredients, addressing any shortages efficiently, and arranged for necessary repairs to maintain kitchen operations. Additionally, I was fully in charge of managing, and training the kitchen staff, while also handling day-to-day administrative tasks to ensure everything is well-organised and compliant.

Guatemala

Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees. Communicated job expectations, planned, monitored, appraised, and reviewed job contributions, and managed compensation actions while enforcing policies and procedures.Implemented production, productivity, quality, and customer-service standards, resolved problems, completed audits, identified trends, and determined system improvements to drive change.Met restaurant financial objectives, planned menus, estimated food costs and profits, and adjusted menus accordingly. Controlled costs by reviewing portion control and preparation quantities, minimising waste, and ensuring high-quality preparation. Maximised bar profitability by ensuring portion control and monitoring the accuracy of charges.Promoted the restaurant by designing and placing advertisements, inviting food editors to review, contacting local magazines with feature ideas, and encouraging local businesses to hold social events at the venue.Maintained a safe, secure, and healthy environment in accordance with local regulations. Preserved ambiance by controlling lighting, background music, and the quality and placement of linens, glassware, dinnerware, and utensils. Monitored food presentation and service to ensure a consistent and enjoyable dining experience.Organised events with performers, implemented special pricing, and explored innovative ideas to increase profitability.

Understanding Nutrition And Health, Level 2

Understanding nutrition through distance learning allowed me to study various aspects of nutrition science, including dietary guidelines.

Bachelor'S Degree, Events Management