Tom Neubauer Email & Phone Number

Spokane, Washington, United States

Spokane, Washington Area

• Manage follow up and resolution of complex cases or those requiring the appeals process• Act as a mentor for other Workers Compensation Representatives and assisting in the training process for new employees• Being a resource for Workers Compensation Representatives questions related to process, programs, payers, etc…• Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked• Provide exceptional customer service skills at all times• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases• Maintain work queue of patient accounts, as assigned

Spokane, Washington Area

Spokane, Washington Area

• Review and research accident claims to determine possible payment sources.• Requests appropriate information, both verbally and written, from appropriate parties to ensure proper claim disposition.• Contact various sources including patients, adjusters and other insurance professionals, attorneys, and other parties to verify relevant data.• Ensures appropriate legal state filing guidelines are met for reimbursement.• Performs aggressive follow-up on unresolved claims to facilitates payments from appropriate payers.• Maintains and updates proper account documentations.

Spokane, Washington Area

• Fostered and supported a spirit of teamwork to build employee commitment and enthusiasm for the success of the 17-member analyst team and overall business while analyzing and processing approximately 50,000 customer accounts per month.• Supervised the administrative and human resource needs of the team, such as, approving time entry for payroll, schedules, and one-leave requests.• Coordinated workflow to gain optimum quality and efficiency. Identified opportunities from process improvements, and recommend changes as appropriate.• Acted as a “go-to” technical and system resource for team members. Provided mentorship and coaching to assigned team members.• Monitored daily queues, and worked with Service Delivery Manager to allocate resources to complete all assigned work according to contract deliverables.• Regarded as first level escalation point for assigned team members with regard to complex client issues.• Coordinated resolution with IT staff in the event of system issues.• Provided employees with performance evaluations and goals.• Selected, interviewed, processed, and trained new hires and employees transitioning into new positions.

Spokane, Washington Area

• Team resource for all client services process, SOP, and edit resolutions. • Monitored the Daily Edit Queries and managed the daily workflow for the Billing Analysis Team.• Resolved the escalated client service e-mails from the Customer Service Representative Team, Advanced Analysis, and Client Relations.• Set up clients’ energy tolerance levels during implementation. Updated clients’ information and preferences in Energy Management Software system• Provided the monthly production reports to the Analysis Team Client Service Manager• Regarded as first level escalation point for assigned team members with regard to complex client issues.• Coordinated resolution with IT staff in the event of system issues.

Spokane, Washington Area

• Created and maintained strong client relationships.• Provided training for clients during implementation and throughout their contract on the web based energy management software programs.• Set-up sites, accounts, and process supplier changes to ensure accurate data.• Set up and managed the GL (general ledger) and CET (cost estimation tool) files.• Organized, prioritized, and used time management tools to ensure proper follow-up was completed.

Spokane, Washington Area

• Coordinated and negotiated with utility personnel as needed to resolve billing issues, misapplied or missing payments, previous balance, and deposits. • Developed and maintained close working relationships with appropriate utility client service representatives and national account managers.• Identified and resolved unusual cost and consumption patterns and discrepancies, which provided savings opportunities for the clients.• Coordinated and negotiated with utility personnel as needed to resolve metering, billing and rate schedule issues.• Provided documentation to clients and utility companies as required.

Fairchild Afb, Wa

PRODUCTION CONTROL MANAGER • Scheduled maintenance and inspection of aircraft support equipment.• Purchased and controlled inventory of parts, hardware, and tools.TRAINING MANAGER • Monitored new employee orientation and provided a training assessment.• Monitored career progression and in-service training for all employees.QUALITY IMPROVEMENT ADVISOR • Coordinated quality improvement activities. Planned, wrote, coordinated, and provided quality improvement training to employees.

Master Of Business Administration (M.B.A.), Manangement And Strategy

Completed courses in E-Business; Human Resource; Supply Chain; Financial Analysis; Organizational Management; Social Responsibility.

B. A. Business, Organizational Management

Group Dynamics; Human Behavior in Organizations; Management of Human Resources; Employment Laws and Regulations; Managerial Marketing.