Tom O. Email and Phone Number
Tom O. is a Career Break and Extended Sabbatical at Taking time to focus on family, travel, and personal projects.. Colleagues describe him as "I have had the unique privilege of working alongside Tom at 3 different companies. Tom has an incredibly analytical mind and brings structured thinking and process to ambiguity. Additionally, he has an amazing ability to build trust and gain buy-in across diverse groups of stakeholders. Beyond his professional abilities, his quick wit and keen sense of humor makes him one of my favorite people I have ever worked with." and "Tom is one of these rare “raw diamonds” that every good leader hopes to get the possibility to manage. I had the pleasure to lead Tom over more than 4 years and the honor to develop and coach him from a specialist to a Black Belt on his way to become a Master Black Belt. During this time Tom was one of the critical talents of the team and its global success. His “radical” passion for creating value for the customer, his ability to combine his detailed operational knowledge with… Show more"
Taking Time To Focus On Family, Travel, And Personal Projects.
View- Website:
- airbnb.com
- Employees:
- 14604
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Career Break And Extended SabbaticalTaking Time To Focus On Family, Travel, And Personal Projects.Seattle, Wa, Us
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Platform Lead - Community Support PlatformAirbnb Feb 2021 - PresentSeattle, Washington, United States
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Sr. Product ManagerAirbnb Oct 2020 - Jan 2021Seattle, Washington, United StatesI am responsible for the user facing products and tooling that supports the thousands of globally distributed Support Ambassador agents and the global operations teams.
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Vice President Of Customer ServiceVistaprint Feb 2020 - Oct 2020Seattle, Washington, United StatesI lead a global team with responsibility for the following functions:• Workforce Management (WFM): I’m responsible for the North America WFM function, including forecasting, capacity planning, scheduling, and the technology roadmap to enable these functions.• Voice of the Customer (VOC). I lead the Global VOC team, responsible for identifying, quantifying, and driving resolution of issues negatively impacting our customers.• Learning and Knowledge Management: I lead the North American teams responsible for the development of training solutions to address skills gaps, and the creation and communication of on-the-job documentation and support materials. -
Sr. Director Product Management, Lowe'S Innovation LabsLowe'S Companies, Inc. May 2019 - Feb 2020Greater Seattle AreaEstablishing and leading the Product Management function for Lowe’s Innovation LabsApplying emerging technologies to solve business problems within our Stores, and Services business units. -
Sr. Director Product Management, Store MerchandisingLowe'S Companies, Inc. Jun 2018 - May 2019Greater Seattle AreaI led the product management teams responsible for Lowe's Pricing, Promotions and Space Planning applications.
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Manager, Product ManagementAmazon Apr 2017 - Jun 2018SeattleI led the product management and UX design teams responsible for the customer experience on Amazon’s Trade-In and Rental platforms. -
Senior Product ManagerAmazon May 2015 - Apr 2017Seattle
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Senior Manager - Consumer SellingEbay Jun 2013 - May 2015San Francisco Bay Area -
Business Manager - Half.ComEbay Aug 2012 - May 2013San Francisco Bay AreaHalf.com is a subsidiary of eBay, in which sellers offer books, movies and video games for sale. I was responsible for the day-to-day operations of the Half.com business including Marketing, Customer Service and Product
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Manager - Global Operational ExcellenceEbay Jan 2010 - Aug 2012London, United Kingdom & Dublin, IrelandResponsible for building operational improvement capabilities within the eBay Marketplaces business, through internal consulting, training, analytics and communications.
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Project Manager - Global Operational ExcellenceEbay Apr 2008 - Dec 2010Dublin, IrelandI was responsible for defining, leading, and implementing Process Improvement projects for the Customer Service organisation with offices in Ireland, Germany and the Philippines. The projects leveraged Lean, Six Sigma, and Kaizen methodology and framework to improve the customer experience and reduce the cost to serve.
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Tools & Process Specialist, European Customer ServiceEbay Apr 2006 - Mar 2008Dublin, IrelandLed key implementation and improvement initiatives that delivered improvements in operational efficiency and effectiveness for Customer Service.
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Multiple Different Roles In Ebay Customer ServiceEbay Dec 2001 - Mar 2006Berlin, Germany & Dublin, Ireland.
Tom O. Education Details
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Bsc Computer Applications
Frequently Asked Questions about Tom O.
What company does Tom O. work for?
Tom O. works for Taking Time To Focus On Family, Travel, And Personal Projects.
What is Tom O.'s role at the current company?
Tom O.'s current role is Career Break and Extended Sabbatical.
What schools did Tom O. attend?
Tom O. attended Munster Technological University.
Who are Tom O.'s colleagues?
Tom O.'s colleagues are Otávio Da Cunha Azambuja Neto, Crypto Currency, Nguyen Le Dinh, Govind Arun, Ichrak Adlalaz, Iman Namazi, Sanya Sahajramani.
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