Thomas Orrell Email & Phone Number

Downtown Phoenix, Arizona

Enabling fifty+ employees to work from home by remotely installing and configuring software for them.Troubleshooting network devices by using DHCP and DNS protocols.Resolving issues with Windows 7 & 10, application software in Citrix and VMware environments.Imaging and repairing laptop and desktop Windows computers.Enabling customers to remotely access email and calendars by configuring iOS and Android devices.Maintaining Lexmark laser printers.

Grand Junction, Colorado

Creating on-line questionnaire for assessing customer needs/complaints, compiling results, making changes. Reducing customer service complaints to zero. Maintaining management expectations by recruiting, training, supervising employees. Enhancing uptime by troubleshooting, repairing hardware, configuring desktop computers running Windows 95, 98, 2000, Vista, 7, 8.Meeting management's goals by installing, configuring Windows operating systems, application software.Increasing productivity by successfully closing 9,072 tickets for employees/students experiencing issues with desktop computers, mobile.Providing exemplary customer service by accepting inbound requests for assistance, resolving issues, routing requests.Connecting 701 mobile devices to Wi-Fi. Preventing at least two students from dropping college by resolving computer issues. Recognized for ability to deal with customers.

A.S.S., Computer Networking And System Administration

Bachelor Of Arts (B.A.), Political Science

Bachelor Of Arts - Ba, Liberal Arts And Sciences, General Studies And Humanities