Tom Owsley Email & Phone Number

United States

Lenexa, Kansas, United States

Gave highest tier support for numerous core elements in mobile network (including Cisco and Nokia PCRF, Nokia and Amdocs AAA). Troubleshot outages and drove to quick resolutions. Provided bi-weekly report to management on platform health.• Managed vendors, securing work arounds and permanent fixes for application issues in timely manner.• Developed automations, simplifying deployments and improving network security and stability.• Automated health checks to overcome system alarming shortfalls, resulting in detection and repair of numerous system issues before system impacts occurred.• Generated 90% reduction in rejections due to system provisioning by scripting checks to find and report improperly provisioned devices.• Automated critical vulnerability remediation steps, achieving complete remediation on all systems with no customer or system interference.• Planned and implemented full platform upgrade to new hardware and application code with no customer disruption through collaboration with vendor and engineering.• Performed hundreds of system change events, completing without unexpected customer impacts.

Lenexa, Kansas, United States

Functioned as night shift lead for NOC team, monitoring data elements in mobile network. Assigned shift duties nightly. Sat on interview committee for new hires and trained new team members. Performed triage and initial repair of network events. • Led culture change on team to increase accountability and responsibility, expanding duties to provide better growth opportunities for team members.• Delivered significant increase in ticket quality by developing event ticket auditing system.• Trained numerous team members, resulting in movement to other technical roles that benefited company.• Oversaw network change events, escalating to higher tier support when needed.

Lenexa, Kansas, United States

Functioned as night shift lead for NOC team, monitoring data elements in mobile network. Assigned shift duties nightly. Sat on interview committee for new hires and trained new team members. Performed triage and initial repair of network events.

Lenexa, Kansas, United States

System administrator for production web servers and email servers in an ecommerce environment. Managed corporate email and DNS servers as well as the corporate LAN.