Tom Partridge, Cptd Email & Phone Number

Los Angeles, Us

💎 WhiteHatExperience.com✔ White Hat Experience is the brand for Tom's side hustles and instructional design consulting services. ♦ White Hat Enterprise Training Product ♦ White Hat Universal Foundations Training Courses Products♦ White Hat Nonprofit Initiative (WHNI) Product♦ Skills-Based Volunteering – In addition to WHNI, I am a co-leader of the ATD Multi-chapter CPTD Virtual Study Group and Technical Lead for the 2021 and 2022 Southwest Learning Summits - ATD Dallas.✔ Tom's Internal and External Instructional Design Services♦ WhiteHatExperience.com/Instructional-Design-ServicesI am looking for like-minded organizations that need a full-time employee, independent contractor, or contract to a full-time employee with instructional design and training skills. I am available for in-house, remote work, and I can travel. I am willing and able to move for the right opportunity. ✔ TOM THE EMPLOYEE (Internal)♦ I am seeking to add employee engagement and performance value to the right organizational culture fit. ♦ As an instructional designer, I created a unique method so crafting learning solutions that drive performance while engaging learners' motivations. ♦ As a content creator, I have my White Hat Universal Foundations courses and Enterprise Learning Program to offer your organization as part of my employment. ♦ As a corporate trainer, I have delivered over 10,000 hours of frontline and leadership development courses. ✔ TOM PARTRIDGE CONSULTING (External Independent Contractor)♦ Learning and Performance Needs Assessments♦ Learning Program Creation♦ Tailored Learning Assets Creation ♦ Customized Universal Foundations Learning Assets Creation♦ Pilot Testing and Training Delivery ♦ Clients include Elearning Experts: a Moodle Learning Management System (LMS) provider

North Las Vegas, Nv, Us

✔MSTS is a Nevada National Security Site ContractorNNSS is a United States Department of Energy reservation supporting the stewardship of the nation’s nuclear resources (nnss.gov).✔ E-Learning Development♦ ✔ Learning Program Development♦

Santa Ana, Ca, Us

✔ OneOC is one outstanding connection connecting nonprofits and businesses, allowing them to strengthen the communities they serve (oneoc.org).: Virtual Hybrid Learning Programs)✔ E-Learning Development♦ ✔ Learning Program Development♦ Responsible for online learning program instructional design including, producing the blended learning online frameworks, learning assignments, and exercises, training videos, e-learning assets, facilitator’s guides, assessments, job aids, etc. ♦ ID Project: Grant Writing – moved instructor-led training (ILT) training into a blended learning online platform.♦ ID Project #2: Moodle Learning Management System (LMS) – Sourced & implemented the LMS platform; Designed and built online learning environments. ♦ ID Project #3: Points of Light (POL) Service Enterprise (SE) – National Certification Program, moved instructor-led training (ILT) training into a blended learning online platform. ✔ How I got the Job: After earning my CPLP credential last near and earning my E-Learning Instructional Design Certificate this year, I wanted to get some significant instructional design experience as fast as possible. Through networking, I found OneOC who was looking for some skills-based volunteers to build online learning programs in their new Litmos learning management system (LMS). After contributing to two of their programs, they offered me a full-time position.

Los Angeles, California, Us

WHAT I DID:► I managed leadership development programs for 235 leaders across 7 US sites which included program design, project management, LMS administration and maintenance, instructional design, vendor management, and reporting/analysis. (See Accomplishments: OD Projects)► Program Design: Certification, Targeted, Organizational Development (OD), Policy/procedure▬ Learning Programs Designed:♦ Supervisor / Manager 3-tiered Leadership Certification – Leadership Education, Advancement, & Development (LEAD)® [Lead Yourself • Lead Others • Lead Now®]♦ VXI University: Succession Planning (Rising Star), New Leader Onboarding (Right Start), Continuous Capability Building (REACH Academy)♦ Quarterly Leadership Development Initiative♦ Quality Assurance Agent Coaching Skills Certification♦ Employee & Client Engagement: ESAT, CSAT, NPS Survey Cycles, Employee Hotline, Compliance▬ Results:♦ Impacted 3,500 employees including over 300 leaders (7 US sites). ► Instructional Design: Instructor-led Training (ILT), E-learning, & Blended Learning▬ ILT Courses Designed & Wrote:♦ Conversational Coaching 101♦ Critical Thinking Skills for New Leaders♦ Fundamentals of Management: 1) The Leadership Mindset 2) The Performance Mindset♦ Fraud Prevention & Compliance♦ Train-The-Trainer (T3) Platform Skills 101 Certification▬ Results:♦ Wrote customized training that drove L&D Department NPS of 47%► Program Implementation: Training Management, Project Management, LMS, Communication & Marketing▬ Learning Management Systems (LMS) Utilized:♦ SkillPort by Skillsoft / Totara / Moodle / Litmos▬ Results:♦ Managed 6 types of learning projects & many sub-projects► Training Delivery: Facilitation, Coaching, Train-The-Trainer (T3)▬ ILT Courses Facilitated:♦ All courses wrote: above♦ AT&T Leadership Execution Accountability Performance (LEAP)▬ Results:♦ Facilitation skills earned 98% satisfaction ranking

Los Angeles, California, Us

WHAT I DID: ► I trained new-hire and up-training classes, for call center Account Associates, in 3 US call center sites. I managed the Los Angeles training team as the Acting Training Manager while successfully completing all Lead Trainer duties. With my VXI experience I achieved 10,000 hours experience implementing and delivering training.► Training Management: ▬ My Leadership: ♦ Oversaw staff assignments, observations/coaching, training calendar, & client communications. Managed time well & thrived under pressure♦ Responsible for hiring, onboarding, accountability, & payroll▬ Results: ♦ Ran department effectively, saving the company $45K + benefits while simultaneously fulfilling my full-time responsibilities as a trainer► Training Developer: Trainer Coaching, Train-The-Trainer (T3), Training Department Organizational Development (OD)▬ I Developed Trainers: ♦ Train-The-Trainer (T3) Sales Training Facilitation – Wrote training material for how to effectively and efficiently facilitate sales training♦ Train-The-Trainer (T3) Trainer Coach & Platform Skills Developer – Taught & reinforced platform skills of facilitation vs. lecture, preparing for class, classroom control, leading activities, & interactive flipcharts▬ Results: ♦ My approach to developing & controlling training HR resources controlled the total costs of all learning programs, saving the organization estimated $200K► Training Delivery: Facilitation▬ DIRECTV ILT Courses Facilitated: ♦ Over 10,000 hours experience implementing & delivering self-originated, client-driven courses♦ Movers New Hire Training (15 day)♦ Reconnect New Hire Training (15 day)♦ Direct Sales (GM) New Hire Training (15 day)♦ Customer Retention Group (CRG) New Hire Training (30 day)♦ In-language Group New Hire Training (35 day)♦ Technical Support New Hire Training (5 Day)♦ Billing / Customer Care New Hire Training (3 Day)♦ Up-training▬ Results: ♦ Trained 900+ new hires & achieved a pass rate of 77%

Los Angeles, California, Us

Client Services Management for the Vontage client. I was responsible for managing all client issues internally and externally.

Bs: Business Administration, Nazarian College Of Business And Economics

E-Learning Instructional Design Certificate

Project Management Certificate

Management For The 21St Century Certificate (Customized For Teletech By Ucla)

Certified Professional In Learning And Performance (Cplp)

Atd-Oc Total Trainer (2 Certificates): Delivering Training & Creating Training [Id]

Project Management Professional (Pmp)