Tom Patrick Email & Phone Number

Sault Ste Marie, On

Currently employed with ServiceMaster Restore located in Sault Ste Marie. •Scope new projects to determine the extent of losses; Produce fair and accurate estimates of work to be completed including pricing, budgets, profit margins, specifications, reports and invoicing •Coordinate and oversee the work of sub trades •Manage costs to established project budgets and target profit margins •Oversee project deliverables and monitor progress •Monitor and anticipate competitor activities •Building the ServiceMaster Restore brand within the local community •Develop and maintain strong relationships and act as a prime liaison with policy holders, adjustors, brokers

The First On Site Project Manager is responsible for estimating and management of restoration projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

During my career at EDS (an HP company) I was lead Workforce Manager from 2001 to 2004 directing the hiring, scheduling and reporting of multiple sites (Mumbai, Phoenix AZ, Lansing MI, Sault Ste Marie ON, Sydney NS). During this time I was responsible to the staffing and scheduling in a 24x7 contact center with over 500 seat capacity in 3 diverse geographic locations for over 850 FTE. My resulting WFM recommendations resulted in significant cost saving for our GM client.In 2004 I was trained as a Customer Operations Performance Center (COPC) Registered Coordinator as an internal auditor to bring the Sydney location up to the current standard within 1 year or face penalties by our client. Certification was achieved within the given timeframe and significant cost savings were realized.Subsequently recertifications were achieved for 2005, 2006 and 2008 for Sydney and our Buenos Aires locations.My last assignment was with GM Europe where I was tasked to find operational efficiencies and reduce costs and improving overall metrics.

Managed multiple sites across various geographic areas (Mumbai, Phoenix AZ, Sault Ste Marie ON, Sydney NS, Buenos Aries AG and various European locations).Analyzed, implemented and improved results resulting in over 500K in cost savings for our clientImproved customer, client and employee job satisfaction over successive yearsManaged change from conventional contact center technology (Switches/routers) to VOIP platforms resulting in significant technology savingsConsistently met/exceeded client and industry metrics and standards to qualify as best in class

Mananged individual and business accounts to maximize financial and estate valuations while minimizing taxation within proper insurance protection.