Tom Patten Email & Phone Number

Amherst, Ma, Us

Amherst, Massachusetts, United States

I've started my own consulting business working with clients on software implementation projects.

Managed a team of 25 Implementation Consultants and Analysts, devising efficient client onboarding procedures while adhering to company policies. Conducted bi-annual performance evaluations for all team members and provided monthly coaching sessions. Facilitated bi-weekly project reviews with staff, addressing client projects and resolving escalation issues. Authorized timecards and client billing, ensuring accurate and timely invoicing. Collaborated with HR in recruitment and selection process to maintain team strength. Allocated project assignments to optimize staff productivity and utilization. • Streamlined project management and achieved greater efficiency/cost-effectiveness by designing new implementation process.• Enhanced team performance and identified improvement areas by creating reporting system with new KPIs and goals.• Maximized team performance and job satisfaction by balancing workload, capabilities, and work/life balance, ensuring appropriate staffing.

Coordinated with newly onboarded clients utilizing Cvent’s Event Management software, offering consultative services to tailor, devise, and implement customized workflows in alignment with specifications. Specialized in servicing clientele within Life Sciences and Financial Services sectors, catering to prominent multinational firms spanning across 50 countries worldwide. Performed interviews for prospective team members and assumed role of instructor and guide for recent recruits. Orchestrated restructuring and refinement of all outward-facing documentation to enhance clarity and efficacy. ● Upheld company core values in all client interactions and internal processes.● Fostered strong client relationships and managed implementation escalations proactively.● Cultivated relationships with key clients and addressed concerns promptly and effectively.

Marlborough, Massachusetts, United States

Managed Travel Department and its $50M budget, encompassing technical facets of organizational and meeting planning domains. Offered guidance and mentorship to a team of five direct reports. Developed meeting websites and managed two distinct travel-related software platforms. Conducted research, evaluation, and integration of meeting management software solutions. Established and executed an Audit Status System to ensure adherence to company policies across all travel and meeting activities. Formulated new corporate travel policies and standardized operating procedures. ● Maintained budget adherence by overseeing a team of travel professionals managing day-to-day operations and tracking expenditures.● Enhanced operational efficiency and cohesion by evaluating and implementing new software to streamline processes between meetings and travel departments.● Reduced wasteful spending and identified potential efficiencies by creating a cross-functional team to analyze and revise travel policy, providing actionable recommendations to senior management.

Boston, Massachusetts, United States

Initiated and managed FIT (Foreign Independent Travel) Department utilizing regularly scheduled airlines. Elevated to supervise Pricing Department, assuming accountability for pricing management across FIT and charter packages. Orchestrated contract negotiations, devised marketing strategies, and cultivated brand identity. Served as brand manager for Discount Vacations brand, directing a team of five direct reports in flight and pricing departments. Directly reported to company President. Conducted training sessions for Sales, Product, and Reservations Departments on a novel reservation system. ● Increased direct consumer sales revenue by launching a new travel package brand, reducing reliance on travel agents.● Improved profitability of the charter division by implementing a strategic pricing strategy, ensuring competitive margins without compromising sales rigor.● Enhanced operational efficiency and effectiveness by modernizing and customizing the reservation system in collaboration with the software provider.