Tom Payne Email & Phone Number

Austin, Texas, US

• Value Consulting Director working with Customers and Sales Teams to build and deliver Business Cases / ROI Analyses for Oracle Cloud Applications.
• Collaborate with Customers to quantify the financial benefits of moving to new software solutions.
• Produce and Deliver Executive-level presentations to justify projects, secure budget and receive approval.
• Lead Discovery Engagements with Customer Executives, Management and Staff to identify challenges with current processes and systems, while identifying opportunities for success with new Solutions and Technologies.
• Initiated an effort to expand the Value Consulting Team’s ‘Toolset’ and develop additional Benefit Analyses.
• Initiated an effort to identify and quantify the financial benefits of Oracle’s cross-platform Cloud solutions.

Austin, Texas, US

• Customer Success Director for Strategic Accounts in North America, covering major accounts with over $10M in annual recurring revenue.
• Managed a team covering various Account Engagements across multiple SaaS product pillars.
• Individual Contributor for specific Account Engagements.
• Product coverage included the following Oracle Cloud Applications: Cloud ERP and EPM, Sales Cloud, Sales Performance Management / Incentive Compensation, Service Cloud, Configure Price & Quote (CPQ), OTM/GTM and Cloud.

Austin, Texas, US

• Senior Manager for the Northeast and North Central Regions.
• Built and Managed a Team of 13 CSMs focused on Oracle’s Cloud CX product lines.
• Responsible for ensuring the Customer Success and Renewal of SaaS contracts.
• Managed a Customer portfolio of approximately $15M annual recurring revenue.
• Worked directly with customer executives on key initiatives and escalations.
• Established a collaborative and successful team, meeting team objectives with no employee turnover.

Austin, Texas, US

• Managed 40+ Cloud Customers, responsible for their ongoing success and contract renewal.
• Performed Technical Health Checks to help Customers understand and utilize the full potential of their products.
• Developed partnerships at all levels of the Customer through continuous checkpoints and Quarterly Business Reviews.
• Responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle CRM OnDemand.
• Collaborated with Sales Teams to secure contract renewals and expansions.
• Oracle Presidents Club in 2014. Renewal Quota attainment of 481% and Expansion Quota of 880%.

• Siebel Project Manager, Program Architect and Business Implementation Expert.
• Implemented Siebel CRM and Service for two Fortune 500 customers in the Financial Services industry.
• Supervised a team of 10, managing the scope, schedule and deliverables of the CRM effort.
• Responsible for requirements discovery, application design, configuration, and user acceptance testing.
• Primary liaison between the IT team and the business customer.
• Responsible for identifying and managing project issues and risks.

St. Louis, MO, US

• Siebel CRM Functional and Technical Lead.
• Managed a team of 12 business analysts and configurators.
• Responsible for estimating the level of effort for the design, configuration, testing and delivery of new functionality.
• Consumer Goods implementation spanning multiple functional areas in sales and marketing.
• Primary liaison to the business community to determine and validate requirements.
• Collaborated with the Integration, Analytics and legacy systems teams to ensure end-to-end success.

• Siebel Certified Consultant responsible for the overall project success and customer satisfaction.
• Assigned to 1-3 Siebel implementations.
• Act as liaison between integration partner, Siebel and customer.
• Give product demonstrations and technical architecture presentations.
• Advise project team on optimal design and use of Siebel products.
• Lead resolution of critical account issues.

• Developed and led the technical strategy of CRM and business intelligence sales opportunities.
• Developed and delivered product presentations and demonstrations for sales opportunities related to business intelligence, sales force automation, middleware, closed-loop marketing, call center, field service.
• Supported regional business development activities and marketing events.
• Drove opportunities across multiple industries, including consumer goods, telecommunications, healthcare, automotive, pharmaceutical and high-tech.
• Delivered technical architecture presentations outlining the technical features, competitive advantages and business benefits of products.
• Assisted customer in developing business cases that include ROI and TCO analyses.

Fort Lauderdale, Florida, US

• Consulting Branch Operations Manager
• Managed the Professional Services Branch for the St. Louis, Memphis and Kansas City territory.
• Grew the branch from 7 consultants to 30+ in two years, increasing revenue by 500%.
• Interviewed and hired new consultants and subcontractors.
• Developed and delivered training programs for consultants.
• Evaluated employee performance. Delivered performance reviews.

B.S., Computer Science

Mba, Business

Education record

Education record