Tom Payne Email & Phone Number

Austin, Texas, Us

• Value Consulting Director working with Customers and Sales Teams to build and deliver Business Cases / ROI Analyses for Oracle Cloud Applications.• Collaborate with Customers to quantify the financial benefits of moving to new software solutions.• Produce and Deliver Executive-level presentations to justify projects, secure budget and receive approval.• Lead Discovery Engagements with Customer Executives, Management and Staff to identify challenges with current processes and systems, while identifying opportunities for success with new Solutions and Technologies.• Initiated an effort to expand the Value Consulting Team’s ‘Toolset’ and develop additional Benefit Analyses.• Initiated an effort to identify and quantify the financial benefits of Oracle’s cross-platform Cloud solutions.• Awarded the Sales Engineer Transformation Award for the entire Pre-Sales SE Organization (FY21).• Engaged in over 80 Sales Opportunities across multiple industries during FY22.

Austin, Texas, Us

• Customer Success Director for Strategic Accounts in North America, covering major accounts with over $10M in annual recurring revenue.• Managed a team covering various Account Engagements across multiple SaaS product pillars.• Individual Contributor for specific Account Engagements.• Product coverage included the following Oracle Cloud Applications: Cloud ERP and EPM, Sales Cloud, Sales Performance Management / Incentive Compensation, Service Cloud, Configure Price & Quote (CPQ), OTM/GTM and Cloud HCM.

Austin, Texas, Us

• Senior Manager for the Northeast and North Central Regions. • Built and Managed a Team of 13 CSMs focused on Oracle’s Cloud CX product lines. • Responsible for ensuring the Customer Success and Renewal of SaaS contracts.• Managed a Customer portfolio of approximately $15M annual recurring revenue. • Worked directly with customer executives on key initiatives and escalations.• Established a collaborative and successful team, meeting team objectives with no employee turnover.• Trained and Mentored new CSMs as part of Oracle’s ‘Class-of’ college recruiting program.• Team Renewal Quota Achievement (FY15-FY17): 170%, 100% and 171%, respectively.

Austin, Texas, Us

• Managed 40+ Cloud Customers, responsible for their ongoing success and contract renewal. • Performed Technical Health Checks to help Customers understand and utilize the full potential of their products.• Developed partnerships at all levels of the Customer through continuous checkpoints and Quarterly Business Reviews.• Responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle CRM OnDemand.• Collaborated with Sales Teams to secure contract renewals and expansions.• Oracle Presidents Club in 2014. Renewal Quota attainment of 481% and Expansion Quota of 880%.

• Siebel Project Manager, Program Architect and Business Implementation Expert. • Implemented Siebel CRM and Service for two Fortune 500 customers in the Financial Services industry.• Supervised a team of 10, managing the scope, schedule and deliverables of the CRM effort. • Responsible for requirements discovery, application design, configuration, and user acceptance testing. • Primary liaison between the IT team and the business customer.• Responsible for identifying and managing project issues and risks. • Secured extensions for each phase of the project. • Primary functionality included Sales, Marketing, Analytics, Call Center and integrations to the Data Warehouse.

St. Louis, Mo, Us

• Siebel CRM Functional and Technical Lead.• Managed a team of 12 business analysts and configurators. • Responsible for estimating the level of effort for the design, configuration, testing and delivery of new functionality.• Consumer Goods implementation spanning multiple functional areas in sales and marketing. • Primary liaison to the business community to determine and validate requirements.• Collaborated with the Integration, Analytics and legacy systems teams to ensure end-to-end success.• Responsible for functional and technical designs.• Ensured the success of multiple full life-cycle releases.

• Siebel Certified Consultant responsible for the overall project success and customer satisfaction.• Assigned to 1-3 Siebel implementations.• Act as liaison between integration partner, Siebel and customer.• Give product demonstrations and technical architecture presentations.• Advise project team on optimal design and use of Siebel products.• Lead resolution of critical account issues.• Responsible for account status reporting both to customer and Siebel Management.• Create and deliver account review presentations.• Act as escalation point of contact for product or service issues.• Provide assistance to other Technical Account Managers on complex technical and business issues.

• Developed and led the technical strategy of CRM and business intelligence sales opportunities.• Developed and delivered product presentations and demonstrations for sales opportunities related to business intelligence, sales force automation, middleware, closed-loop marketing, call center, field service, incentive compensation and other areas of the Siebel product line.• Supported regional business development activities and marketing events.• Drove opportunities across multiple industries, including consumer goods, telecommunications, healthcare, automotive, pharmaceutical and high-tech.• Delivered technical architecture presentations outlining the technical features, competitive advantages and business benefits of products.• Assisted customer in developing business cases that include ROI and TCO analyses.• Effectively communicated through oral and written communications to both technical and business audiences.• Led RFI and RFP responses.

Fort Lauderdale, Florida, Us

Consulting Branch Operations Manager• Managed the Professional Services Branch for the St. Louis, Memphis and Kansas City territory.• Grew the branch from 7 consultants to 30+ in two years, increasing revenue by 500%.• Interviewed and hired new consultants and subcontractors.• Developed and delivered training programs for consultants. • Evaluated employee performance. Delivered performance reviews.• Sold consulting services to new and existing accounts.• Managed customer and partner relationships.• Earned Vice President’s Award for the most significant contribution by an employee in the Professional Services Division.Midwest Area Systems Engineer Manager• Systems Architect for strategic accounts across the Midwest.• Delivered product presentations to customers.• Designed and reviewed system architecture for new projects.• Responded to RFPs and RFIs.• Trained junior-level Systems Engineers.• Trained consultants on new products and features.

B.S., Computer Science

Mba, Business

Education record

Education record