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Tom Peng Email & Phone Number

Foreign Financial Business Group - Head of Delivery China and HK at Chinasoft International
Location: Dalian, Liaoning, China 4 work roles 6 schools
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Current company
Chinasoft International
Role
Foreign Financial Business Group - Head of Delivery China and HK
Location
Dalian, Liaoning, China
Company size
2438 employees

Who is Tom Peng? Overview

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Tom Peng is listed as Foreign Financial Business Group - Head of Delivery China and HK at Chinasoft International, a with 2438 employees, based in Dalian, Liaoning, China. AeroLeads shows a matched LinkedIn profile for Tom Peng.

Tom Peng previously worked as Head of product support APAC, SSC site lead at Keyloop and Senior Project Manager at Fidelity International. Tom Peng holds Master Of Science (Msc), Software Engineer from 英国约克大学.

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Chinasoft International

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About Tom Peng

 Industry Experience: 16-years tracked record of project delivery and customer service experience in both financial and software service sectors. Extensive experience of service delivery and operation management, proficient with software development lifecycle. Pioneered Keyloop's shared service center from inception, leading project delivery and technical support teams to customers such like Mercedes, BMW, Scania and major auto dealer groups across APAC region (CN, JP, KR, SG, MY, TH, etc.). Project Delivery: Working closely with sales team to support and anticipate sales cycles for new deals in the region by setting up project teams, reviewing the project plan and evaluating the rationality of the delivery process; identifying potential project risks and taking corresponding measures to ensure project can be carried out as planned. Achieved 100% KPI fulfilment when overseeing project deliveries in the China region. Successfully reduced single project cost by 20% through optimized delivery processes. Customer Service: Support clients in achieving their strategic priorities by delivering high-quality and cost-effective solutions. Leading and conducting monthly SLA reviews and works closely with other teams to handle customer concerns and escalations. Key contact for major incident and able to effectively identify root cause; provide prevent actions and implement improvement measures. Regular review customer service processes and refine internal workflows to improve efficiency and reduce operational costs. Communication: 16 years overseas living and working experiences processing excellent verbal and written communication skills in both English and Chinese. Share service center setup and oversea team management experience. Technical Portfolio: Master's in Software Engineering with frontline developer technical background. Proficient with Java, C++, SQL and IT protocols. Familiar with core network topologies and architectures, experiences of IaaS/PaaS/SaaS platform paradigms.

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Tom Peng's current company

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Chinasoft International
Chinasoft International
Foreign Financial Business Group - Head of Delivery China and HK
Dalian, CN
Website
chinasofti.com
Employees
2438
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4 roles

Tom Peng work experience

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Head Of Product Support Apac, Ssc Site Lead

Keyloop

Dalian

 Project Delivery: Responsible for project deliveries in APAC (China, Japan, Korea, Singapore, Malaysia, Thailand) . Maintained good relations with customers and third-party vendor. Successfully delivered projects to both new domestic and oversee customers. Allocated resources and formed project teams based on client and product conditions, monitoring project implementation and delivery progress. Delivery Management: Collaborated in client requirement analysis, responsible for project delivery and coordinated internal resources to ensure high team efficiency. Evaluating delivery process rationality, inspecting project delivery status, identifing risks and taking corresponding measures to ensure on-schedule completion. Efficiency Boost: Monitored delivery processes, and clarified team member assignments and responsibilities. refine work flows and adjusted unreasonable aspects to achieve quality deliverables. Project delivery efficiency increased by 20% by adjusting implementation processes and resource control. Bid Support: Work closely with regional sales team to support and anticipate sales cycles for new deals in APAC region. Based on customer size and requirements, review technical specification then provide project delivery plan and post live support details into RFI and RFQ document. Customer Support: Responsible for day-to-day management of L1/2/3 customer technical support teams. Conducted monthly and quarterly service reviews with clients, provide SLA metrics report. Establishing service standards based on customer user experience and NPS feedbacks then improve service team's relevant workflows. Team Management: Building an internal knowledge base and define skill matrixes for delivery and support teams. Provide trainings and opportunities to new leaders to help them learning new skills and growing. Achieving a team turnover rate below 5% in last 5 years.

Apr 2017 - Dec 2023

Senior Project Manager

Fidelity International

Dalian China

 Digital Projects: Manage Digital delivery and operation team. Lead software development team building analytics oriented, stable, and highly efficient software solutions. Focusing on product innovation and tech advancement. Projects including mobile native development, HTML5 responsive web etc.  Project Management: Project management and delivery such as define SOW, project team setup, status update to senior project stake holders, change management and risk management. Manage project budgeting and resource estimations; profit and loss analysis. Collaborate with stakeholders from various departments. Design and execute solutions for digitalization including software, analytics, and automation technology. Team Leadership: Established KPIs for team members, executed performance reviews and delivered feedback. Apply various techniques to foster team proactivity and enthusiasm, boosting overall performance.

Jun 2008 - Apr 2017

Information Architect

Openbet

London, Greater London, United Kingdom

Jan 2005 - Dec 2007
Team & coworkers

Colleagues at Chinasoft International

Other employees you can reach at chinasofti.com. View company contacts for 2438 employees →

李 李再兵 李再兵 Colleague at Chinasoft InternationalShenzhen, Guangdong, China View → 王 王庭辉 王庭辉 Colleague at Chinasoft InternationalShenzhen, Guangdong, China View → 王 王佳佳 王佳佳 Colleague at Chinasoft InternationalChangping District, Beijing, China View → 付 付昌锦 付昌锦 Colleague at Chinasoft InternationalChengdu, Sichuan, China View → 何 何友宁 何友宁 Colleague at Chinasoft InternationalShenzhen, Guangdong, China View → YC Yiming Cao Yiming Cao Colleague at Chinasoft InternationalChina View → KX Kris X H Luo Kris X H Luo Colleague at Chinasoft InternationalGuangzhou, Guangdong, China View → 张 张璐瑒 张璐瑒 Colleague at Chinasoft InternationalNanjing, Jiangsu, China View → 赵 赵健强 赵健强 Colleague at Chinasoft InternationalMinhang District, Shanghai, China View → LC Lin C. Lin C. Colleague at Chinasoft InternationalDongguan, Guangdong, China View →
6 education records

Tom Peng education

FAQ

Frequently asked questions about Tom Peng

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What company does Tom Peng work for?

Tom Peng works for Chinasoft International.

What is Tom Peng's role at Chinasoft International?

Tom Peng is listed as Foreign Financial Business Group - Head of Delivery China and HK at Chinasoft International.

Where is Tom Peng based?

Tom Peng is based in Dalian, Liaoning, China while working with Chinasoft International.

What companies has Tom Peng worked for?

Tom Peng has worked for Chinasoft International, Keyloop, Fidelity International, and Openbet.

Who are Tom Peng's colleagues at Chinasoft International?

Tom Peng's colleagues at Chinasoft International include 李再兵, 王庭辉, 王佳佳, 付昌锦, and 何友宁.

How can I contact Tom Peng?

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What schools did Tom Peng attend?

Tom Peng holds Master Of Science (Msc), Software Engineer from 英国约克大学.

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