Tom Petrillo Email & Phone Number

North Andover, Massachusetts, United States

Raynham, Ma

•Provide direction and assistance to a team of 5 technicians, acting as intermediary between manager and team, while maintaining work as a technician as below•Assist users with troubleshooting and problem solving in reference to the work done on workstation•Complete the work required for proper media backup/restoration of network data•Assist local user-base in desk-side support of their issues, including software and hardware•Provide accurate and up to date documentation on the site's Data Center, including server health status, location, and upkeep.•Manage the inventory and replacement of backup tapes when necessary.•Assisted remote user-base across the U.S. with all non-hardware based issues.

Raynham, Ma

Raynham, Ma

•Back up and restored users’ individual data•Assist users with troubleshooting and problem solving in reference to the work done on workstation•Complete work required for proper media backup/restoration of network data•Assist local user-base in desk-side support of their issues, including software and hardware•Assist remote user-base across the U.S. with all non-hardware based issues.

Raynham, Ma

•Upgraded OS for entire consumer base for 4 companies within DePuy (around 1500 users)•Back up and restored users’ individual data•Assisted users with troubleshooting and problem solving in reference to the work done on workstation•Supervised team of 6 Refresh Technicians in completion of above duties•Provided full support to Field Sales Reps (around 900 users), including hardware/software issues, and application support (including SAP, AS400, Cognos, GXRS, et al)•Assisted local user-base in desk-side support of their issues, including software and hardware•Assisted remote user-base across the U.S. with all non-hardware based issues.