Recruited to lead and developed human resource department for company with over 75 quick service restaurants, a 2,000-acre walnut farm, and multiple real estate holdings. Reported directly to the CEO. • Developed or redesigned nearly all people processes.• Oversaw payroll department, successfully transitioned company to Kronos Workforce Ready, dramatically improving company efficiencies. • Spearheaded the company’s COVID-19 response and policies.• Reduced Workers Comp claims by 30% in a seven-month period.• Represented the company at Labor Board and Unemployment hearings, adjudicated in favor of the company every hearing. • Represented the company in response to DFEH requests. Worked closely with company attorneys. • Started WOTC program and Empowerment Zones leading to company tax rebates.

Owner of three full-service dinner only steakhouses with over $10M in annual sales. • Developed and improved operating systems, menu development, cost control systems, human resource and training systems for the entire organization. Implemented chain wide food safety program and tableside service standards• Served as franchise director supporting other franchisees through coaching and training. Was responsible for quarterly visits and audits. • Built restaurants and developed production systems. Worked with banks to secure funding. Purchased equipment and designed the kitchen. • Awarded Best Steakhouse by the Modesto CA Bee two times, named Business Partner of the Year three times by the Madera School District

Promoted to direct all aspects of franchise operations for California based franchisees across 220 restaurants accounting for $220M in franchise sales and over $12M in franchise royalties. • Developed structure, leadership, culture, and long-term strategies for each region, which resulted in earning the VP of Operations’ Leadership Award. • Trained and coached franchisees and franchise operators on skill building techniques and leadership. Recognized with People Capability Leader’s award for developing others. • Strengthen brand in each region by conducting quarterly business reviews and developing asset strategies with each franchisee. Awarded Chief Development Officer’s Award.• Increased company profits by eliminating franchisees that are unable to maintain corporate standards from franchise base.

Recruited to lead team of district and restaurant managers of 45 company-owned restaurants responsible for $75M in sales and over $9M in profits, managed all aspects of company operations in the Central California market.• Achieved balanced scorecard results in every restaurant through coaching, support, and development of district managers. Built operational capabilities and team alignment through the execution of restaurant level and above restaurant level processes. Aligned market with company and region priorities and objectives.• Consistently grew restaurant sales each year by a minimum of 7%; 16 consecutive quarters of year-over-year sales and profit growth. Recognized with the COO’s Arrow of Leadership Award.• Pioneered and oversaw development and opening of the first Long John Silver’s/Taco Bell multi-brand restaurants, which led to purchase of the Long John Silver’s concept. Awarded the Yum Brands Chairman Award.• Built a concrete team of restaurant managers and district managers. Over 80% of all managers in market were promoted and developed from within. Improved results around people, customers, and shareholders each year. Earned the COO’s Award.