Tom Porteous Email and Phone Number
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Tom Porteous personal email
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Tom Porteous is a Head of Digital Security and Services at Scottish Water. He possess expertise in it service management, outsourcing, project delivery, program management, service management and 26 more skills. Colleagues describe him as "Tom and I worked together in the Edinburgh Office of Computacenter and were colleagues at a time of unparalleled growth within the business in Scotland. Tom was part of a new intake required to support this expansion and from the outset Tom demonstrated a huge amount of zeal and initiative, understood his client’s needs and demands and built innovative solutions to address them. His service and technical capabilities were always current and in-depth in the areas that it needed to be for his clients. He had the ability to make complicated scenarios simple and concise, and focused on delivery for the client and the wider team. I sought and received his advice on a number of occasions and Tom was always able and ready to help. Tom and I collaborated to ensure that the outsource contract that we ran for ScottishPower always delivered above its service metrics, we consistently achieved this and were asked to also extend the service portfolio to Southern Water and ManWeb, again fantastic recommendations from the client. He was a respected member of the professional community that we operated within and I would happily recommend Tom as a client, partner or colleague."
Scottish Water
View- Website:
- scottishwater.co.uk
- Employees:
- 3007
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Head Of Digital Security And ServicesScottish WaterEdinburgh, Scotland, Gb
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Head Of Digital Security & ServicesScottish Water Apr 2017 - PresentStepps, Scotland, GbCyber Security leadership and subject matter expertise in support of the wide-ranging information and operational (IT / OT) management activities of Scottish Water Leading a team of Cyber Security professionals delivering technical standards and consultancy, aligning delivery to Scottish Water’s overall risk management approach Responsible for the overall delivery and effectiveness of digital based services across Scottish Water
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Head Of Customer Services Technology Information & Business ChangeScottish Water Sep 2011 - Mar 2017Stepps, Scotland, GbDeliver a Quality Customer Service to the Scottish Water Business by managing and leading 4 coreTechnology Information & Business Change functions: • Business Services Management• Service Integration• Service Transition• Operational ControlsAll functions are aligned with the customer demand/need, the customer experience, the outsourced multi supplier Managed Service integration and the protection of the overall IT production environments. • Accountable for the Management, leadership, coaching, mentoring and training of the Customer Services Team• Accountable for all Scottish Water IT Demand from a time, quality and cost perspective• Accountable for the day to day quality of the Managed Service Agreements • Accountable for managing all IT Business issues • Accountable for managing the reputation and perception both internally and externally of Technology Information & Business Change
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Group Technology ManagerScottish Water Mar 2010 - Aug 2011Stepps, Scotland, Gb• Champion & lead service improvement initiatives across Scottish Water• Define, implement and manage a robust IT service improvement regime for Scottish Water• Introduce and promote a culture of continuous improvement• Lead and motivate multidisciplinary teams on service improvement• Set out and communicate the service improvement journey, managing customer and stakeholder expectations• Innovate to improve service
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Managed Services Business SpecialistComputacenter 1991 - Jan 2010Hatfield, Hertfordshire, GbWorking extensively within the Infrastructure Managed Services environment and across a range of differing engagements from service management, consultancy improvements, service transitions, technology transformations through to competitive assignments. -
Aerospace Instrumentation SpecialistBruntons Aerospace Division Aug 1981 - Dec 1990Bruntons specialize in the manufacture of high quality precision machine components for the commercial and aerospace industries. Bruntons has earned an enviable reputation over many years for the quality of both their products and service by blending specialized technological ability with a flexible, dedicated, and highly skilled workforce.Aerospace Instrumentation Specialist:Develop new technologies for use in aviation and defence systems, often specialising in areas like, guidance, navigation and control, instrumentation and communication, or production methods
Tom Porteous Skills
Tom Porteous Education Details
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Dalkeith High School
Frequently Asked Questions about Tom Porteous
What company does Tom Porteous work for?
Tom Porteous works for Scottish Water
What is Tom Porteous's role at the current company?
Tom Porteous's current role is Head of Digital Security and Services.
What is Tom Porteous's email address?
Tom Porteous's email address is to****@****ter.com
What is Tom Porteous's direct phone number?
Tom Porteous's direct phone number is 0845 601*****
What schools did Tom Porteous attend?
Tom Porteous attended Dalkeith High School.
What are some of Tom Porteous's interests?
Tom Porteous has interest in Football, Fishing.
What skills is Tom Porteous known for?
Tom Porteous has skills like It Service Management, Outsourcing, Project Delivery, Program Management, Service Management, Stakeholder Management, Managed Services, Service Delivery, Leadership, Change Management, Integration, Management.
Who are Tom Porteous's colleagues?
Tom Porteous's colleagues are Lorna Macarthur, Shaun Penny, Jasmin Darjee, Marc Cunningham, Sylvia Bretherton, Kirsty Mclaughlan, Jenna Simpson.
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