Tom Prentice Email & Phone Number

Dublin, County Dublin, Ireland

• Creating on-demand educational video content for the Intercom Academy, customer messaging and product launches.• Creating, updating and delivering highly effective educational content about Intercom’s AI-driven products to customers.• Designing multimedia courses, content and assessments to guide customers to success.• Working closely with key internal stakeholders in product, sales and marketing teams to achieve key company goals through educational content.• Creating in-product educational experiences including product tours and surveys.• Maintaining strong customer relationships with Intercom’s own customer support tools.

Dublin, County Dublin, Ireland

Quality Analytics, Training and Support for a popular multinational social media platform & technology conglomerate. Coaching, Data insights, Analysing Team and Project-wide insights for Weekly Performance Forecast & Data analytics on jobs relating to the Project’s Monthly Business Goals focus. Delivering regular instructor-led training to support business goals. Providing policy support and guidance.

Dublin, County Dublin, Ireland

Enforcing client terms of use by investigating and resolving reported content. Maintaining exceptional knowledge about the client’s products and community standards. Adhering to agreed turnaround times and standards of quality. Maintaining broad knowledge of market and world events. Identifying inefficiencies in workflows. Recognising and raising trends and patterns. Escalating issues outside the company policy to the global team . Providing policy support and guidance to tenured and incoming members of the team

Dublin, County Dublin, Ireland

Preparing and delivering creative and engaging classroom lessons. Applying student-centred learning principles. Demonstrating and guiding student understanding of complex language principles. IELTs and Cambridge test preparation.

Dublin

Developing interactive multimedia e-learning courses using a range of creative applications. Technical writing of user guides and other instructional material. Collaborating with client and company SMEs. Applying the principles of instructional design, adult learning theory, and UX design. Clients included Dell, Microsoft, VMware, and the UN.

Television and corporate video production.

Recording and editing short-form internet video content. Final technical review of broadcast programmes, involving meticulous attention to detail. Outlining the workflow for acquiring web content for the programme teams. First-point support and classroom training sessions for Final Cut Pro and BBC content management tools. Digitising, analysing and encoding broadcast footage.

Master’S Degree, E-Learning Design And Development, First Class Honours

Instructional Design Learning Theory E-Learning Authoring Game Design User Experience Research Narrative for Learning

Bachelor'S Degree, Film/Video Production, 2:1