Tom Procter Email and Phone Number

- Managed problem records on the NHS ESR account (one of the largest HR and Payroll systems globally).- Coordinated across teams and led incident meetings as a scrum master to ensure timely fixes. - Contributed to monthly performance monitoring reports by collecting evidence of service downtimes and analysing key performance indicators, providing valuable insights to enhance system reliability.- Maintained clear and transparent communication with the client to ensure awareness of ongoing issues and to prioritise release schedules. - Improved user satisfaction and trust within the service, by creating informative notices about ongoing issues and resolutions.- Additionally, mentored a Ukrainian student as part of the InspireUA initiative and liaised with the local foodbank to organise an office drive.