Tom Ramsdell Email & Phone Number

As a Communications Training Officer at Fairfield County Regional Dispatch, I have honed my skills in effectively handling, processing, and prioritizing calls for service for multiple departments, including Westport Fire, EMS, Police, and Fairfield Fire and Police. My role involves gathering real-time information and adeptly filtering and disseminating it to ensure swift and accurate responses from the field units. Additionally, I excel in promptly acquiring the necessary resources requested by the responding units.An integral part of my responsibilities is training newly hired employees to meet industry standards and practices. I take pride in developing and updating training standards and protocols to align with emerging technologies and challenges. I consistently maintain the highest instructional standards, which are then disseminated to other team members. Furthermore, I play a vital role in designing, implementing, and executing our existing training program, while setting performance expectations and benchmarks.In support of quality assurance and quality control, I provide personalized retraining programs and comprehensive observation reports to employees who require additional guidance in meeting industry standards and best practices.Beyond training, I offer valuable assistance to employees with in-house technical issues, troubleshooting various programs, computer systems, phone systems, printers, and configurations. I am always ready to lend my expertise to ensure smooth operations and optimal productivity.By enhancing my skills in communication, training, and technical support, I have consistently contributed to the success of Fairfield County Regional Dispatch while upholding the highest standards of excellence in our industry.

515 Post Rd E, Westport, Ct

Public safety dispatcher for the Westport Fire Department. Handle, process and prioritize calls for service for the fire department. Gather real time information and properly filter and disseminate for the responding units. Get resources as requested for the responding units. Train all new incoming employees to industry standard with the practices. Develop and update training standards and protocols as new technologies and issues emerge. Maintain current standards for instruction to disseminate to other employees. Develop, implement, and execute existing training program as well as set standards for expectations.Assist with QA/QC for employees who do not meet industry standard or best practices through developing personalized retraining programs and observation reports.Assist employees with in house technical issues and help troubleshoot programs used, computer, phone, printer, configurations.

Westport, Connecticut, United States

Provide emergency communications for phone, radio and data for planned events to critical infrastructure loss. Assist COM-L and COM-T with communications operations, documentation, equipment setup / configuration.

3 Main St, Newtown, Ct 06470

Public safety 911 dispatcher responsible for handling fire, police and ems routine and emergency calls for service. Assisted police with background investigations and providing real time information pursuant to their jobs. Monitored prisoners and handled all initial face to face walk in contact within the police station. NCIC / COLLECT / OBTS / PRAWN / JUD certified. Helped implement, maintain and execute a quality assurance program with regular reviews of calls. Communications training officer responsible for training of all new employees and remedial training of current employees. Maintain current standards for instruction to disseminate to other employees. Help develop, implement, and execute existing training program as well as set standards for expectations.

45 Main St, Newtown, Ct 06470

Assistant chief for the volunteer fire department. Performed firefighting duties, apparatus maintenance, public fire education, recruiting, record keeping, quartermaster, and basic IT functions.