An accomplished 911 emergency telecommunicator with over 20 years of serving the community and local government as a front-line first responder, with administrative, technology, and investigative experience. Extensive involvement in developing, testing, and deploying data-driven training and quality assurance programs using industry best practices inclusive of all generations of the workforce. Self-directed team player who is technologically savvy and who holds a high bar for excellence and customer service. An innovative, problem-solving, driven individual aspiring for positive outcomes in all interactions. A dedicated professional who is organized with strong written and verbal communication skills. Takes initiative to identify issues and develop innovative solutions and efficiencies while collaborating with various partners. Strong interpersonal skills while being confidential and holding a high level of integrity. Regularly seeks opportunities to gain knowledge and develop skills for all aspects of my employment. Demonstrated ability to think critically and problem-solve in a fast-paced environment. Proven ability to prioritize workload, multitask and find efficient solutions to problems.
Listed skills include Police, Firefighting, Public Safety, Ems, and 13 others.