Tom Ray Email & Phone Number

Romulus, Mi

-- Manage day to day operations of the business-- Provide remote help desk services for home/small businesses for VoIP, Hosting and Internet-- Provide Tier I-III support services to small Internet providers for VoIP, Hosting and Internet-- Provide VoIP, Hosting and Internet consulting for home/small businesses and small Internet services providers-- Web Development/Programming services and support

25240 Lahser Rd, Southfield Mi 48033

-- Provided Sales and Marketing consulting developing more streamline product offerings from their available services-- Handle vendor communications-- Provided customer care when needed to the customer base-- Admin/Managed 3CX Cloud PBX Systems. -- Admin/Managed FreePBX system as core VOIP gateway between VOIP network and carrier network.-- Admin for BroadWorks VOIP system.-- Support for Cisco 112/122 ATA devices, Cisco 5xx IP Phones and Polycom VVX Series IP Phones-- Managed core VOIP routing from carrier to VOIP network level.-- Setup/Managed customer Hosted PBX deployment on BroadWorks VOIP System. Auto Attendants, Hunt Groups, Call Queues, etc.-- Web Development/Programming

Troy, Mi

-- Handled all aspects of customer care from support, billing, sales and general assistance to customers. Services ranged from web hosting, data center, DSL, T1, VoIP and SIP Peering-- Admin/Managed AS5400 Voice Gateway, Asterisk/OpenSIPs, Acme CXC SBC systems for VOIP network-- Managed/Ordered DID stock from national carrier(s)-- Provisioned and deployed ATA and IP Phones for customer base. Cisco SPA1x2 Series, Cisco SPA5xx Series, Polycom VVX Series-- Handle all VOIP support from customer level to carrier/network level-- Handled all call routing setup and management including E911 routing-- Provided Tier II/III support for wholesale resellers for VoIP, hosting and DSL.-- Provisioned all new DSL, VoIP and Hosting customers-- Configured all DSL and VoIP end points for customers-- Managed both cPanel and linux hosting servers-- Managed BIND DNS servers and zone files-- Supported and managed customer Cisco routers for T1 services-- Managed data center switches and customer facing Cisco PIX firewalls and ASA firewalls.-- Managed data center migration project.-- Managed DSL migration project to new provider as sale of DSL base-- Managed closing of residential VoIP services and migration of customer base to various carriers.-- Migrated all legacy Linux hosting servers to cPanel hosting servers-- Managed migration of business customers from Asterisk/OpenSIPs/IPCentrex VoIP platforms to BroadWorks platform.

Ann Arbor, Mi

-- Handled all aspects of customer care from support, billing, sales and general assistance to customers. Services ranged from web hosting, data center, DSL, T1, VoIP and SIP Peering-- Streamlined customer care system for better handling and tracking of customer issues and needs-- Lead and trained outsourced First Level customer care team-- Admin/Managed AS5400 Voice Gateway, Asterisk/OpenSIPs, Acme CXC SBC systems for VOIP network-- Managed/Ordered DID stock from national carrier(s)-- Provisioned and deployed ATA and IP Phones for customer base. Linksys PAP2, SPA2102 ATAs, Linksys 9xx IP Phone Series-- Handle all VOIP support from customer level to carrier/network level-- Handled all call routing setup and management including E911 routing-- Provided Tier II/III support for wholesale resellers for VoIP, hosting and DSL.-- Provisioned all new DSL, VoIP and Hosting customers-- Configured all DSL and VoIP end points for customers-- Managed both cPanel and linux hosting servers-- Managed BIND DNS servers and zone files-- Supported and managed customer Cisco routers for T1 services-- Managed data center switches and customer facing Cisco PIX firewalls and ASA firewalls.

Taylor, Mi

-- Handled all day to day operations of the company-- Managed web hosting services and servers in Data Center-- Provided all aspects of customer care and support for customer base-- Provisioned all new web hosting and data center customers-- Provided programming services and support to customers-- Developed "Smart Host" SPAM appliance with SpamAssassin/EXIM/BIND/ClamAV-- Developed hosting management portal for customer to manage all hosting services

Taylor, Mi

-- Provided email/phone support for Dial up, DSL, Web Hosting and Data Center clients.-- Lead a four member team for Customer Service / Support-- Handled all sales -- Managed full web hosting network and servers in data center.-- Provisioned new web hosting, dial-up and DSL customers-- Configured DSL modems-- Provided development and programming services and support to customers