Tom Ricards Email & Phone Number

Shoreham-By-Sea, Gb

Greater London, England, United Kingdom

Developed global strategy for how Client Services work withImplementation PartnersCreated key KPIs to track partners’ success - NPS, services rev, TTLOngoing enablement, management and escalation point for key strategic partners

London, England, United Kingdom

Managing 2 Partner Managers & 1 Partner SDR, responsible for driving leads for the New Business TeamManaging all Channel Partner Resellers, responsible for 35% of total business revenueAll elements of sales process - contract renewals, up sells, cross sells, new business, demos, RFPs

London, United Kingdom

Managed the company’s key accounts, including Ann Summers,Glasses Direct, Time Out, Karen Millen, Molton Brown, SunwingConsistently exceeded account growth targets, was at an average 150-190% YTD and maintained retention rates of above 95%

Brighton And London

Managed book of key accounts, including Brittany Ferries, The FinancialTimes, St Ives Group and Animal ClothingPromoted 4 times in duration at company for always exceeding revenue targets & awarded Employee of the Month

Brighton, United Kingdom

Pure 360 is an email marketing software platform. Since joining, I have been promoted three times; from Data Consultant to Presales Consultant, to BDE, to an account manager. This is due to consistently meeting and exceeding targets and building successful ongoing relationships. I work closely with clients from all industries, with a background in digital marketing agencies and channel partners, to deliver solutions to digital problems. I also attend exhibitions and client meetings regularly, and work to monthly revenue targets.

Brighton, United Kingdom

Initially an inbound sales and retention call centre based role working with prestigious clients The Times & Sunday Times, then moved onto outbound sales as my selling rate was so high, involved calling existing readers and selling subscriptions. I then worked with new clients Love Film in a similar capacity role.

Promoting both local and touring artists in Brighton venues, running the advance process from booking, to pre-production, to running the show on the night.

Brighton

Involved all elements of the advance process and organising live music events, dealing with international artists, agents, tour managers and venues, booking all services to make a successful event run smoothly. Repping involved running the show on the day and handling all finances, timings, issues, etc.

Learning the details of production in live music events

Bognor Regis

Marketing research into re-branding the company, new logo, new strap line, etc. Attending meetings with trustees and board members, also general clerical duties, filing, copying, scanning, etc.

Received promotion from previous position as office assistant, Underwriting insurance applications, receiving medical information and processing onto various different life companies online application sites, good understanding of various medical conditions, making and receiving calls to find further information from clients, updating and making notes on Goldmine, office administration, dealing with various complaints and queries, general clerical duties, scanning and photocopying.

Chichester

Running the post room of a busy life insurance company, other general clerical duties

Management Development Programme

Mental Health First Aider

Idm/ Dma Course, Conversion Rate Optimisation

Professional Diploma, Live Sound And Tour Production, Distinction

Activities and Societies: Class Representative

A Levels, English Language, Politics, Ancient History, C, D, D

GCSEs 2 As, 5 Bs, 3 Cs