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Tom Rickenbacker is listed as Customer Success Manager at LastPass, based in Andover, Massachusetts, United States. AeroLeads shows a work email signal at nuvolo.com and a matched LinkedIn profile for Tom Rickenbacker.
Tom Rickenbacker previously worked as Associate Digital CS Program Manager at Lastpass and Customer Success Manager II at Nuvolo. Tom Rickenbacker holds Business Courses, Business Administration And Management, General from Ithaca College.
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AeroLeads found 1 current-domain work email signal for Tom Rickenbacker. Compare company email patterns before reaching out.
Customer Success Manager, Technical Account Manager, Escalation Manager, Sales Engineer, Subject Matter Expert. Pre and post-sales support specialist, with SaaS experience. Thorough telecommunications and IP Network competencies. Previously started, ran, then sold VOIP PBX extender company. Proficiencies in customer success, being a customer advocate, and resolving complex high-tech issues. Most recently as a Customer Success Manager, I am passionate about being the customer advocate.
Listed skills include Telecommunications, Voip, Wireless, Sales Management, and 36 others.
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A career timeline built from the work history available for this profile.
Boston, Massachusetts, US
Develop and implement Digital Touch points, targeted at renewal and expansion. Work with data science team, to identify and implement focus areas. Communicate results to senior leadership. Recommend new innovations, tools, and methodologies to positively impact customer lifecycle.
Boston, Massachusetts, US
Account management for LastPass products and services. Responsible for new account kick off, training, onboarding, adoption, and resolution of issues, renewal, utilization.
Wellesley, Massachusetts, US
Account management of 25 customers, for SaaS product. Regular customer meetings, renewals, escalation to resolution of issues, QBR, EBR. Customer advocate for issues.
Burlington, Massachusetts, US
Managing and resolving technical aspects of customer's implementation, through regular meetings, and use of internal resources to ensure customer success. Escalation of issues to technical or product management, and for prioritization, and tracking to resolution. Coordinated product management roadmap meetings with customer to assure forward momentum.
Burlington, Massachusetts, US
Owner of technical customer relationship. Holding regular customer and internal meetings. Managing cross-functional internal teams to resolve complex, high-tech issues, to ensure customer satisfaction. Accepting and driving escalated customer issues to resolution. Working with, and helping to prioritize customer issues, with Engineering, and Support..
Québec, Québec, CA
Provisioning, Sales, and Technical Support of an SaaS solution hosted by AWS, for EXFO. Ensured delivery of service to large, new customers, through webex. Customer advocate to isolate and resolve complex product issues, post-sale. Tracked service renewals. Created process for automated reporting.
Sales, and tier 4 support for refurb MCK PBX EXTender division. Pre-sales design, and post sales implementation of MCK division, for PBX VOIP or T1 telecom product. Also same duties as below.
Started company, created niche market in refurbished MCK EXTenders. Solution Design, Sales, implementation, and support of MCK PBX EXTenders solutions. Positioned Rickenbacker Communications as 1 of 2 factory MCK (factory) certified service providers. Grew business year over year, reaching 700,000 in sales, then sold the company. Direct customer assistance.
IN
Sales Presentations, Technical Support of MCK PBX EXTenders / VoIP products. As a Sales Engineer, designed solutions, performed technical training, and acted as the technical point of contact for pre and post sales situations. Supported large customers, and re-seller / distributors. Internal customer advocate for issue identification, and bug fix.
Basking Ridge, NJ, US
Started as entry level tech, learned all aspects of telecom, analog line to Sonet, and Dark Fiber. Also traveled to customer premises for circuit testing, and CSU / DSU, channel bank equipment installation & troubleshooting. Became Sales Engineer for MCI local service, MCI Metro. Designed circuits, commanded construction of fiber build-outs. Sold, and.
Quick answers generated from the profile data available on this page.
Tom Rickenbacker works for LastPass.
Tom Rickenbacker is listed as Customer Success Manager at LastPass.
AeroLeads has found 1 work email signal at @nuvolo.com for Tom Rickenbacker at LastPass.
Tom Rickenbacker is based in Andover, Massachusetts, United States while working with LastPass.
Tom Rickenbacker has worked for Lastpass, Nuvolo, Rsa Security, Exfo, and Citel / Rickenbacker Telecom.
You can use AeroLeads to view verified contact signals for Tom Rickenbacker at LastPass, including work email, phone, and LinkedIn data when available.
Tom Rickenbacker holds Business Courses, Business Administration And Management, General from Ithaca College.
Tom Rickenbacker is listed with skills including Telecommunications, Voip, Wireless, Sales Management, Cloud Computing, Ethernet, Product Management, and Troubleshooting.
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