Tom Rickmers Email and Phone Number

Production Support/Operations Engineer. Working under in-direct supervision, field individual calls, and address problems in Production Environments. Record, document and resolve or escalate problems as necessary. Responsible for setup, monitoring, scheduling, and problem solving on all batch/online job processes. Utilizing manual and automated scheduling batches in a 7 by 24 environment. Following up and providing feedback to internal/external customers. Execute one-time jobs in support of issue resolution or implementations. Monitor job/script execution to ensure accurate completion. Monitor processing of daily data-feeds including FTP site and manual downloads. Perform recovery/restart procedures as needed Research and resolve problem tickets and communicate with internal resources to ensure timely, accurate resolutions. Support Analysts in resolution of problem tickets. Support project execution.

Monitor and control batch processing via Autosys in a Sun / AIX Unix environment.

Monitor and control close of business day batch flow utilizing CA Scheduler and Autosys. Monitor and react to network, Momentum FTP profiles related to clients. Main focal point of Brown Brothers during off business hours. Department acted as The Customer Service Center escalating and documenting all issues that arise for BBH. Monitor Operations Technical mailbox. Respond to all issues requests appropriately. Assist with remote access issues RSA Key Fob. Utilizing IConnect remote access software.Respond to alerts generated within the global, distributed, and mainframe operating system infrastructure. Assist offshore team with parallel batch issues and network issues. IPL sysplex during maintenance window. Monitor S.W.I.F.T transmissions. MQ Monitor via Tivoli queue monitor. Assign and log emergency id’s mainframe and distributed

Owner Operator Consulting firm to provide Information Technology services to the financial industry.

Respond to alerts generated within the global, distributed, and mainframe operating system infrastructure. Assist offshore team with parallel batch issues and network issues. IPL sysplex during maintenance window. Monitor S.W.I.F.T transmissions. MQ Monitor via Tivoli queue monitor. Assign and log emergency id’s mainframe and distributed

Responsibilities include monitoring of LAN, WAN, Global WAN, Web Hosting, Internet, associated devices, hubs, routers, firewalls using HP Openview NMS and TCP/IP troubleshooting. Working knowledge of desktop, ftp, Unix, Windows 95/98, 2000, XP, Ethernet, Token Ring, DNS and gateways; Meet or exceed service level agreements. Escalate outages and service related issues to the proper channels. Communicate and interface with vendors as required. Provide input and direction on operational issues and service outages within the Enterprise Control Center. Active participant on Service Restoration

As lead on shift I was responsible for the smooth flow of the nightly production batch cycle utilizing CA7, NDM, TSO, Remedy etc. under z/OS operating system. Satisfy Production Support requirements; meet deadlines according to SLA's in place by the Securities and Exchange Commission. Possess root cause analysis skills, able to quickly analyze and resolve issues when they occur. Take full ownership of issues, follow through until they are resolved, escalated appropriately and documented. Take the appropriate action to ensure that issues are not repeat offenders.Follow-up on all issues to ensure client is satisfied.

DB2 Systems Programmer V4, V5, V7Responsible for installation, support and availability of DB2 datasharing subsystems running in an z/OS mainframe parallel Sysplex environment, including all related third party software products.Involved in Upgrade of DB2 subsystems from V4 to V5 and V5 to V7.Ensure that all third party products maintenance levels are up to date and performing as designed by keeping a good working relationship with vendors and the end user community.Build standalone DB2 subsystems; and, add members to DB2 data sharing groups.Install 3 way Data Sharing.Investigate problems concerning DB2, Apply PTF’s/hipers,ZAPS upgrade DB2 maintenance level via SMP/E when necessary.Install, maintain, upgrade software from various vendors.BMC, CA, Compuware, Candle, IBI, IBM.Trouble shoot problems with vendor products.Perform image copies of catalog objects.Perform object recovery. Perform onsite disaster recovery utilizing GDPS/XRC also off site location utilizing catalog recovery.Proficient with DB2 utilities.24 hour on-call support.

. Responsible for the smooth flow of the nightly production batch cycle utilizing CA7, NDM, TSO, Remedy etc. under Z/Os390.. Satisfy Production Support requirements, meet deadlines according to SLA's in place by the Securities and Exchange Commission. . Posses root cause analysis skills, able to quickly analyze and resolve issues when they occur.. Take full ownership of issues, follow through until they are resolved, escalated appropriately and documented.. Take the appropriate action to ensure that issues are not repeat offenders. Always follow - up with client to ensure issues are completely resolved.

Execute, monitor and reconcile daily billing cycle for Hess oil terminals and gas stations under CA7 scheduler in MVS Extended Architecture, VM and SAP operating systems. * Perform weekly IPL, implement updates to the operating system by selecting specific IPL addresses. Apply back outs when necessary. * Identify, resolve, and document abnormalities with daily, weekly and monthly batch processing. As well as operating system issues. * Perform daily system and application backups for offsite storage. * Perform disaster recovery at off site location. * Received phone and E*mail inquiries from world wide Hess locations. Provided solutions via an incident / resolution database, while documenting each case for future reference. * Printed and distributed daily reports. * Printed and distributed microfiche. * Performed daily backup on file servers. * Performed Tape Librarian duties via Tape Management System.

Shift Manager of six on evening shift. * Trained entire staff of twenty four on IBM MVS operating system due to a recent conversion from Burroughs DOS. * Made suitable recommendations for software compatible with IBM's operating system. * Responsible for the completion of the entire daily input to each account by application within the institutions daily update process. * Performed employee evaluations. * Chaired daily Production meeting with various Dept heads to discuss and resolve previous or recurring issues.

Printed and distributed daily reports. * Printed and distributed microfiche. * Performed daily backup on file servers. * Performed Tape Librarian duties via Tape Management System. * Received phone and E*mail inquiries from world wide Hess locations. Provided solutions via an incident / resolution database, while documenting each case for future reference.

Collected input data from various agents for Continental Insurance for the daily batch cycle. Via RJE * Canceled, started and stopped runaway CICS transactions. * Filled in as Printer Operator on an as needed basis. * Assisted Tape Librarian with supplying scratch tapes to Operations personnel. * Assisted Tape Librarian with ensuring the proper input media was in place for the daily schedule.