Tom Ricks Email & Phone Number

Asheville, North Carolina, US

• Managed 50 client relationships at $150K ARR.
• Conducted initial onboarding and provided SaaS platform training for 3-5 clients monthly.
• Oversaw the entire sales cycle from prospecting through subscription, resulting in a 70% revenue increase.
• Increased customer retention by 30% through QBR's.
• Standardized processes for onboarding, training, and support.
• Introduced innovative self-guided tours to enhance customer experience and knowledge, further cementing our commitment to excellence.

St. John's, Newfoundland, CA

• Collaborated with sales and marketing departments to improve product-market fit.
• Managed 5 customer implementations resulting in an additional $50K in revenue.
• Worked with a sales training company on high-ticket remote sales.
• Closed 3 enterprise-level deals.
• Collaborated with marketing teams and clients.

• Recovered $560,000 in unclaimed funds from tax and mortgage foreclosure sales for previous owners.
• Created an outbound marketing strategy.
• Performed sales and contract negotiations.
• Managed the entire client experience from prospecting to contract fulfillment.

Houston, Texas, US

• Managed a team of 30 employees and maintained strict reporting procedures in a war zone
• Navigated security challenges, including escort duties, while under mortar attacks.
• Strategically improved labor productivity by assigning team members specific tasks, instilling systemic order, and reducing backlog.
• Demonstrated exceptional leadership as a civilian contractor in a warzone, overseeing vital life-support services, including sanitation, water, and labor.
• Ensured projects consistently met approved time, quality, and cost estimates through rigorous verification.

• Orchestrated on-time and budget-friendly completion of commercial and residential construction and remodeling projects.
• Spearheaded proactive communication and issue resolution through weekly meetings with contractors and owners.
• Cultivated enduring relationships with owners and contractors, leading to an impressive 15% increase in client referrals.
• Served as a proficient general contractor, project lead, and coordinator for diverse commercial projects, involving multi-team coordination and additional contractor management.

Mclean, Virginia, US

• Served as the main point of contact between military personnel, government agencies, and company departments.
• Oversaw all life-support services, including water, sanitation, carpentry, plumbing, and HVAC.
• Developed process improvements for reporting, resulting in a 20% reduction in project completion times.
• Managed Operations & Maintenance projects on three different military bases (FOBs).
• Provided recommendations to military leadership and Operations & Maintenance Director regarding project, performance, and issue resolution.
• Played a critical role in managing projects for government facility construction and Operations & Maintenance on base.