Tom Ridlon, Cmp Email & Phone Number

London, London, Gb

Boston, Massachusetts, Us

Increased business revenue through proactive management of relationships and sales strategies.Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.Promoted products at trade shows across region, connecting with prospects and improving market penetration.Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts. Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives. Researched and capitalized on emerging opportunities to build business and expand customer base. Supported all sales team members to drive growth and development. Kept up with latest trends and recommended enhancements to enhance company product offerings. Created and finalized quotes to complete deals between company, vendors and customers. Formalized sales process to enhance operations and promote acquisition of new customers. Liaised between cross-functional groups involved in production, design and delivery of products.

Boston, Massachusetts, Us

Designed and maintained spreadsheets documenting vendor, facility and guest information.Assessed events planning services and related costs.Organized budgets, guest lists, catering and event timelines.Organized corporate luncheons, dinners, conferences and special events. Recommended money-saving strategies for events.Attended and participated in industry events.Maintained close communication with clients to mitigate service issues. Managed catering services, audio-visual services and housekeepers. Coordinated vendors, timelines and budgets for events. Improved customer satisfaction by finding creative solutions to problems. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Recognized by management for providing exceptional customer service.Created agendas and communication materials for team meetings. Demonstrated self-reliance by meeting and exceeding work flow needs.Improved operations by working with team members and customers to find workable solutions. Improved profit margins by streamlining operations and workflow.Provided excellent service and attention to customers when face-to-face or through phone conversations.

Boston, Massachusetts, Us

Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty. Enforced staff performance and service standards to deliver consistent and positive customer experiences.Worked with vendors to establish strong relationships and maintain proper inventory supplies. Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to table and assist servers and bartenders. Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations. Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.Maximized food quality by closely monitoring shipments, preparation and food handling by team members. Sought out and implemented methods to improve service and team performance to boost business sustainability.Improved customer satisfaction by finding creative solutions to problems. Provided excellent customer service and attention to customers when face-to-face or through phone conversations.Improved operations by working with team members and customers to find workable solutions.Created agendas and communication materials for team meetings. Demonstrated self-reliance by meeting and exceeding workflow needs. Recognized by management for providing exceptional customer service.

Boston, Massachusetts, Us

Organized budgets, guest lists, catering and event timelines. Communicated event time lines to stakeholders for on-time event execution.Served as point of contact for staff, contractors, vendors and suppliers.Managed catering services, audio-visual services and housekeepers. Coordinated vendors, timelines and budgets for events.Managed client correspondence, recording tracking, accommodations and food/beverage offerings.Developed and retained strong customer rapport through proactive contact.Selected decor and event materials fitting clients’ requests and vision.Recommended money saving strategies for events. Attended and participated in industry events.Maintained good customer relationships with clients via email and conference calls.Organized all even logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements. Communicated with clients to trouble shoot issues quickly and to their satisfaction. Supervised event logistics for large-scale corporate events. Built robust vendor network to secure cost-effective, high quality products. Boosted client satisfaction through administration of on-site service requests and effective management of event logistics. Assessed event success and uncovered room for improvement through client feedback. Organized event logistics, such as scheduling, and budget development/management.

Boston, Massachusetts, Us

Attended and monitored events to direct staff, proactively address issues and solve problems or concerns. Organized and laid out buffet equipment, food displays, and other items. Analyzed event expenses and profit potential to inform stakeholders.Prepared and reviewed event budgets with clients and negotiated pricing.Mentored and coached tam of banquet setters and other event personnel. Reviewed banquet event orders to determine room layouts and schedules staff. Interacted with kitchen staff to plan food and beverage logistics. Coordinated with employees to arrange tables, chairs and other equipment needed for functions. Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event. Orchestrated breakdown of rooms and clean up to return event spaces to original order. Created scheduled for food and beverage service employees.Ordered necessary items to meet customer needs and specifications.Hired and trained staff.Mentored all new employees, demonstrating best methods for servicing clients and guests. Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals. Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.

Restaurant ManagerIn Room Dining ManagerBanquet Manager