Tom Rivers Email & Phone Number

New York, NY, US

• I led an engineering team focused on overseeing payer functionality and processing ANSI X12 837 insurance claims. I introduced a refined two-stage ticket refinement process, which significantly improved our team’s.
• Reduced processing errors, ensuring smoother operations using EDI tiger team.
• Drove efficiency gains of over 30% through implementation of two-stage ticket refinement process.
• Championed establishment of Architecture Review Board, aimed at stabilizing product delivery and minimizing need for extensive refactoring.

Pittsburgh, PA, US

• I led cross-functional teams in developing a SaaS analytics platform, fostering innovation and collaboration throughout the process. I engineered a solution for Snowflake query auditing that reduced false positives by.
• Reduced false positives by 95% through testing and iterative refinement of innovative solution for Snowflake query.
• Spearheaded development and implementation of flexible on-call rotation model by collaborating with team members to assess workload distribution and identify optimal scheduling strategies.
• Enhanced collaboration and transparency through implementation of streamlined meeting structures, which involved revamping agendas, setting clear objectives, and utilizing collaborative tools.
• Automated integration of planning platform updates into Jira workflow, reducing manual errors and accelerating release cycle.

Raleigh, NC, US

• I championed solution implementation, handling everything from configuration and integration to data migration and customization. Leading end-to-end functional analysis, I was deeply involved in solution design.
• Spearheaded team's transition to agile methodologies by conducting comprehensive training sessions and fostering culture of continuous improvement, ensuring adoption of best practices.
• Engineered sophisticated solution for automating vendor software release scheduling by collaborating closely with stakeholders to understand requirements.
• Minimized processing time and improved data by architecting highly efficient ETL engine.
• Provided strategic counsel on troubleshooting and support utility creation by analyzing complex issues, and offering innovative solutions tailored to specific needs.

• I designed, prototyped, implemented, and supported solutions for Informatics and various other departments. Leading the architecture for systems interface, full stack web development, and database administration, I.
• Invented Hyperion Data Manager by identifying market gaps, conducting extensive research, and collaborating with experts for validation and refinement.
• Engineered patent-pending geospatial Cancer Visual Analytics System tool, through iterative design, incorporating feedback from oncology professionals and data visualization experts.
• Developed public-facing trial viewer website by engaging stakeholders, designing user-friendly interfaces, and implementing robust backend infrastructure.
• Created prototype clinical trial matching portal using NLP by leveraging machine learning algorithms, natural language processing techniques, and medical domain expertise.

Rochester, New York, US

• As the Portfolio Manager for the Edifecs Smart Trading Platform, I directed the processing of incoming insurance claims and determined their eligibility for adjudication. I supervised a team responsible for developing.
• Achieved 62% above leadership objectives in first 90 days by setting clear goals, leveraging team strengths, and implementing efficient processes from day one.
• Led team to surpass enterprise-level goal of eliminating redundancy and automating manual tasks by 200%.
• Elevated Agile story completion rate by 23% within six months by refining sprint planning processes.
• Implemented cross-training by identifying individual skill gaps, developing tailored training programs, and fostering culture of knowledge sharing and collaboration within team.
• Authored new strategic and tactical initiatives to address enterprise need for greater lower environment stability, which were adopted by special focus group of IT managers.

Rochester, NY, US

• I led the planning and scoping efforts for the cloud.gov initiative at the U.S. Department of Veterans Affairs. Utilizing my DoD Secret clearance, I assessed the requirements for migrating a critical reporting.
• Ensured data integrity and continuity of research efforts through resolution of complex data migration challenge for SaaS Clinical Trials division, leveraging open-source technology to meet tight deadlines.
• Pioneered adoption of.NET Core and Entity Framework Core in new development projects, enhancing performance and scalability to maintain strategic market positioning.
• Enhanced data management and analysis by engineering generic database interface module driven by reflection.
• Reduced data processing bottlenecks in contingency medication delivery solution by optimizing TSQL queries and restructuring table indexes, significantly improving performance.
• Engaged closely with current and future customers to align new features and products with market needs, ensuring strategic relevance and customer satisfaction.

• I directed an R&D team to uncover new product opportunities and craft value-added solutions, managing the entire SDLC journey from proposal inception to successful implementation. By conducting extensive research and.
• Identified product opportunities through market research and mind mapping sessions.
• Orchestrated seamless coordination across development stages, ensuring timely delivery of high-quality products.
• Designed robust mobile app architecture and disaster recovery protocols through collaborative brainstorming and rigorous testing.
• Implemented proactive measures and technological advancements to sustain company's forefront position in industry.