Tom Rosenbaugh Email & Phone Number

Primary technical and escalation point of contact for multiple Enterprise Clients.Weekly technical sessions with User Admins and CX Leadership.Bug/defect escalation and trackingScoping/Evaluation of new products, projects, integrations, and initiativesDeveloped and executed solutions to customer needs and drivers through hands-on engagement.Track, document, and analyze customer progress toward outcomes and initiatives by establishing baseline KPIs and adoption goalsWorked with third parties to create integrations not already productized.Built apps for the Kustomer platformCreated custom User Interfaces with JSXEngaged in tool and process improvements to streamline customer success activities and services for clients.Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.Serve as client advocate and liaison between Engineering Squads and Customer Success Departments to successfully prioritize custom scopes of work and influence road map initiatives

• Knowledge of, and ability to work with and troubleshoot, APIs, JSON, JavaScript and React.JS• Time management and use of comprehensive language to provide effective, step-by-step technical support for the purpose of maximizing client satisfaction and retention• Aligning with client needs, employing targeted probing tactics to efficiently isolate the root of an issue or query• Mastery of the Kustomer platform, through use of the technology and through relationships built across cross-functional teams• Escalation of unresolved issues, with clear documentation and steps to reproduce

Honing skills within Javascript, DOM Manipulation, Git, Ajax, jQuery, Python, Flask, SQL, PostgresQL, Node, Express, React, and Redux.Utilizing my skills learned from my extensive amount of customer service experience to communicate effectively, develop myself as an independent worker who thrives in a team environment as well, and to seek out other individuals whom I can develop alongside with as a professional.

Denver, Colorado, United States

Greater Denver Area

Bend Oregon

Bachelor’S Degree, Graphic Information Technology

"The graphic information technology program lives at the intersections of creativity, visual design and technology, preparing students.

Computer Software Engineering

• 800+ hour hands-on curriculum with 1:1 industry expert mentor oversight, and completion of 4 portfolio projects covering front-end web.