• Manage 10 enterprise accounts totaling annual revenue of $9.8M • Develop strong understanding of each business account’s goals to help clients achieve business objectives and provide a strategic direction for long term success• Collect benchmark and KPI data, analyze trends, and develop strategies based on these metrics to help clients align with business objectives• Regularly meet with client executive team to relay progress against success plans and drive client value• Proactively provide product updates and anticipate client needs in order to identify potential expansion opportunities and mitigate risk • Coordinate onboarding of new clients and new teams through adoption, expansion, and renewal phases• Collaborate with Sales, Support, Incident Management and R&D teams to drive improved incident resolution and value realization for end users

• Manage a portfolio of $5.8M across all major telecommunications providers in the United States and Canada• Develop relationships with multiple contacts to assist with churn prevention, leading to a 100% renewal rate through 2020-2021• Garner additional revenue by identifying strong product alignment with customer goals. totalling $1.5M in 2020-2021• Collect benchmark and KPI data, analyze trends, and develop strategies based on these metrics to help clients align with business objectives• Create client success plans to help realize value for client teams both internally and externally• Proactively provide product updates and anticipate client needs in order to identify potential expansion opportunities and mitigate risk • Oversee onboarding of new clients and new teams through adoption, expansion, and renewal phases• Coordinate with Sales, Operations, R&D, Support and Technical Management teams to drive value for end-users

• Lead project team of 17 professional services resources around the globe (US East and West Teams, Israel, India, Germany, and Australia)• Develop and manage project plans, scope, and budget, while driving the internal coordination and execution of delivery across teams• Built internal monitoring tools to provide up to date information to internal stakeholders• Presented quarterly business reviews to executive team to help shape strategy and initiatives for the professional services team• Restructured project process to enable professional resources to provide more insightful feedback and project updates

• Manage a portfolio of 20 mid-to-enterprise sized business partners totaling software ARR of $1.4M • Collect benchmark and KPI data, analyze trends, and develop strategies based on these metrics to help clients align with business objectives• Develop relationships with multiple contacts to assist with churn prevention, leading to a 95% renewal rate in 2019• Create client success plans to help realize value for client teams both internally and externally• Proactively provide product updates and anticipate client needs in order to identify potential expansion opportunities and mitigate risk • Oversee onboarding of new clients and new teams through adoption, expansion, and renewal phases• Coordinate with Sales, Operations, R&D, Support and Technical Management teams to drive value for end-users

• Successfully manage multiple, simultaneous implementations• Continually motivate clients, ensuring project timelines are met and client and/or partner issues are addressed while adhering to Concurs Standard Operating Procedures (SOPs)• Develop understanding of customers and their goals through constant communication to insure the project is implemented to their needs• Collaborate with internal product team and third party vendors to improve customer experience and product delivery• Provide ongoing support as required to provide any information needed to enhance the customer’s comfort level• Partner with additional implementation consultants to create new processes and strive for progress• Manage third-party and Concur integrations (e.g. – credit cards, direct reimbursement to employees, direct payments to vendors).• Train clients and prepare for deployment of service to employees – all within defined timeframe of completion.• Deliver training/knowledge to clients around imports and extracts in/out of Concur’s services. If applicable, collaborate with assigned Concur technical consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts.

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through the contact center.• Developed SalesForce reports and dashboards for the VP of Global Sales for all members of the sales team (24 member team).• Managed maintenance renewal pipeline for existing accounts, closing over $800,000 in maintenance over a 9-month period, contributing to team growth of 40% over the year prior.• Managed the complete coordination and execution of the quote to order process including order creation, booking and agreement processing, and distribution of licensing elements.• Organized all pre-and post-sales administrative activities, such as temporary software licenses, customer relocations, transfers, upgrades, and customer implementation kick-off.• Resolved customer related issues through developing and preserving robust relationships with customers and/or partners by delivering a high standard of service and professional approach.• Maintained collaborative relationships between cross-functional teams, such as Finance, Legal, IT and Implementation Teams.• Systemized SalesForce database to ensure timely and accurate data.• Trained and mentored 7 co-workers on best practices for these job processes and functions.• These functions were performed nationally across the USA as well assisting internationally based team members, managing as many as 12 sales representatives at one time.

• Actively managed leads and marketing campaigns to continuously build relationships and ensure that the highest priority contacts are reached in a timely fashion• Discovered and contacted key decision makers in order to drive interest in Calabrio and act as a primary point of contact with decision makers in the early stages of implementation projects• Bolster the Territory Account Manager pipeline by contributing 44 new accounts through proficient identification of fruitful relationships• Independently recruited contacts that will garnered revenue of over half a million dollars for the organization by the end of 2015

• Contacted key decision makers to generate interest in Epicor’s distribution products and act as a resource in helping guide those decision makers towards Epicor• Continued development of communication skills through building relationships with organizations using a variety of techniques and successfully contacting 100% of weekly follow-ups• Discovered and contributed 16 leads to the sales pipeline through proficient management of small business manufacturing prospects in the Northeast Territory

• Established project and time management skills by maintaining a GPA of 3.7

• Served as a point of contact for 120 students to the professor increasing communication coordination• Broadened capacity for analytical feedback by providing Professor with breakdown of student performance in the class• Graded 480 exams in the less than 6 hours to minimize turnaround time to students, strengthening performance in time pressured situations

• Identified the top 10 countries for the international expansion of a Fortune 500 company by evaluating the major advantages of the company and aligning them with different countries’ strengths• Aided several smaller firms in helping to establish goals and a unique timeline for taking their product international as well as recognition of markets where success is most likely• Expanded problem identification aptitude by diagnosing problem areas of new client projects resulting in customized, ready to implement next steps of action • Developed a consistent brand guide for several social media outlets (Twitter, LinkedIn, Facebook) for use by all members of the United States Commercial Service to increase national brand awareness • Coordinated with a team of 4 other interns and 5 trade specialists to efficiently handle up to 4 client projects at one time