Tom Rosso Email & Phone Number

Kenilworth Nj

Responsible for adding dealers to our portfolio and approving auto loans. Collections responsibilities include: REO properties, delinquent mortgages, auto loans & unsecured loans and Visa & Negative share accounts. Reduced delinquency from 2.09% as of August 2014 to 0.42% by May of 2018 by organizing the department with a balanced structure of duties and a daily agenda. Also handled all fraudulent transactions within all branches, including the much-diversified branch location in the New York metro area. Increased Recoveries from $0 to $8000.00 per month.

Totowa, New Jersey

Manage the collection department; reduced delinquencies by 70%, minimize lossesi; collect on mortgages; modify terms of loans/mortgages. Handle Foreclosures with attorneys & Courts.Working knowledge of Bankruptcy proceedings: Inform & direct staff to stop automated delinquency notices on debtors and to send reaffirmation agreements and proofs of claim as applicable. Contact retained counsel to review asset cases. Contact Bankruptcy Trustees regarding preference and creditors’ rights issues.Handle Fraud investigations. Work with Branch Managers, Police Authorities, Courts, Retained Counsel. Make court appearances on behalf of employer.Cultivate new business with Auto Dealers by streamlining borrower approvals and loan processes.Develop and prepare a variety of automated reports relating to delinquent accounts, including, but not limited to clients who have filed bankruptcy and/or have been charged-off.Recommend improvements for management of overdue accounts Educate, train, supervise and discipline all reporting personnel: collectors, title clerks, and support staff. Oversee collection department staff with respect to their compliance and performance related to in-house collection standards Evaluate staff work performance and ensure efficient execution in their roles. Complete personnel appraisals on a timely basis. Set goals for all reporting staff. Oversee scheduling (vacation, holidays) and ensure adequate coverage at all times. Perform related personnel functions.

Totowa, Nj

Performed renovations and repairs for residential & commercial locations including bank owned locations requiring renovations for resale. Interior renovations consisting of, but not limited to basements, bedrooms, bathrooms & kitchens. Exterior renovations performed as well including, but not limited to decks, fences, patios & stairs. Worked with insurance companies regarding claims as well as serving as the foreman to coordinate various other contractors for home damage related issues (e.g. mold, weather or water damage)

Wayne, Nj

Responsible for the change from an inadequate phone system to an updated call center environment which could handle over 49,000 accounts. Facilitated transition of existing hires to embrace and succeed with new call center system. Instrumental in success of corporate cost-saving measures: merged 4 offices into one, became second-in-command for the newly merged office. Have handled up to176,000 accounts for the tri-state area.Have managed and supervised over 150 employees. Experienced in the following areas, Truth-in-Lending, insurance loss & theft claim, disposal of all Repossessed Collateral, suing on all deficiencies, court appearances, drug & police impounds, dealer liquidations and sold out-of-trust problems. Responsible for credit approvals from 55 dealers on a daily basis.