Thomas Ruston Email & Phone Number

Leeds, England, United Kingdom

· Answering inbound and making outbound calls. Helping to navigate our customers’ journey and bring customers back to financial stability while maintaining customer affordability and freeing liquidity for clients.· Expertise in leveraging customer data and feedback to inform business decisions and identifying customer needs/tailoring solutions that align with their specific requirements.· Responsible for analysing, evaluating, and managing customer accounts in compliance with FCA regulations and internal policies while maintaining KPI’s.· Communicating with external solicitors, debt collection specialists, and other departments to facilitate the debt recovery process.

Leeds, England, United Kingdom

· Dealing with clientele, customer complaints and queries and building positive customer relationships. Reporting to the regional manager with whom I liaise with regarding store maintenance, stock control and company changes/incentives. · Advising customers with the most cost-effective solution to satisfy their needs and up-selling and cross selling particular stock to increase company profit margins, maintain a high average transaction value and exceeding KPI’s and targets. · Managing and supervising a small team of staff around their professional development and person wellbeing. Cashing up and banking of daily takings.

· Answering customer calls, following up on customer enquiries, scheduing surveys nationwide, communicating with installers and dealing with a variety of customer enquiries.· Exceeding KPI's and meeting weekly sales targets.

Leeds, England, United Kingdom

· Making calls to vulnerable people during the pandemic ensuring essential supplies, wellbeing support and general care needs were met.· Asking sensitive questions and updating government forms using personal data abiding by GDPR regulations.

Leeds, England, United Kingdom

· Rigging and De-rigging stages at events such as fashion shows, private and corporate events for brands such as, Burberry, TikTok and Samsung. Interacting with important clients while working on confidential events.· Running up pre-fabricated flats to create display walls. Reading and understanding construction plans. Gaining carpentry and upholstery skills and confidence using power tools to build, show walls and DJ tables and display plinths. · Designing construction plans for show walls. Rigging and De-rigging stages while keeping safe in a potentially dangerous environment.

Higher National Diploma, Art And 3D Design, Certificafe

Broad course specialising in 3D Design

Education record

Education record

Education record