Tom Ryan Email & Phone Number

Bochum, Nrw, De

Cologne, North Rhine-Westphalia

Oversee and support Microsoft Office 365, Azure, and Exchange setups for 1300 users globally.Handle Active Directory management, including user/group settings, permissions, and Group Policyapplication. Conduct daily monitoring and issue resolution for Office 365 services (Exchange Online,Teams, SharePoint, OneDrive). Management of the teams Service Now tickets to improve serviceresponse and resolution times. Led the EU migration to Office 365 from Lotus Notes, ensuring dataintegrity and minimal downtime. Set up and maintain Azure Active Directory for identitymanagement and SSO integration with SaaS apps. Provided tier 2/3 level tech support, solving complexissues related to Office 365, Windows Server, Active Directory and Cyber security.

Cologne Area, Germany

Provided technical support for end-users, resolving issues with Office 365, Exchange, and ActiveDirectory. Handled user onboarding/offboarding, mailbox setup, license distribution, and ActiveDirectory provisioning. Collaborated with network admins to fix connectivity problems and maintainVPN/firewall systems. Managed backups to ensure data integrity and recovery. Trained users on bestpractices for Office 365. Monitored and maintained IT inventory documentation and assets.

Remote

SSr. Technical Support Specialist with comprehensive experience in analyzing technicaldocumentation, electro-mechanical wiring schematics, and providing in-depth technical knowledgeof the entire Miele US product line, including designated Marine appliances. Possesses strongtroubleshooting skills, effectively assisting technicians in the field and home-based consumers overthe phone. Demonstrates proficiency in documenting issues and solutions in company-basedsoftware, processing parts orders, and coordinating with additional departments to resolve openissues. Adept at scheduling service appointments and assigning servicers to the consumer base,ensuring timely and efficient service delivery.

Philadelphia, Pa Usa

Managed Telephony & Network projects from proposal to completion and ongoing service.Experienced with Nortel Networks PBX, voicemail, and ACD (Symphony) products. Installed,programmed, and serviced phone systems and voicemail for Avaya/Lucent, Panasonic, NEC, Starplus,and Toshiba. Well-versed in installing and servicing network backbones and have intermediate VOIPexperience. Excel in leadership, manpower management, and meeting job deadlines and coderequirements.