Tom Ryder Email & Phone Number

Responsible for the delivery of process innovation and continuous improvement initiatives across the entire contract. Playing an important role in helping to analyse, maintain and improve performance by creating a culture of change and development. •Enhance processes and business practices by breaking down complex scenarios that the various teams encounter. •Create and present bespoke training material to increase contract knowledge bank and performance.•Design and develop… Show more Responsible for the delivery of process innovation and continuous improvement initiatives across the entire contract. Playing an important role in helping to analyse, maintain and improve performance by creating a culture of change and development. •Enhance processes and business practices by breaking down complex scenarios that the various teams encounter. •Create and present bespoke training material to increase contract knowledge bank and performance.•Design and develop robust testing solutions to meet client functionality, scalability, and performance requirements.•Working with the wider team to process map our new procedures. Breaking these down simply so that they are understood by all members in the contract.•Cleansing data so that it can be analysed, designed, and presented in a way that enables Mitie to make more informed and strategic decisions. Show less

Euxton, Lancashire

Managed and coordinated a team of 25 engineers across the contract where I was responsible for scheduling PPM tasks, analysing engineer performance and constantly adapted to the business needs by adjusting procedures to ensure our targets were achieved.•Worked on CAFM and SAP systems.•Reviewed statistical information to analyse engineer performance and to identify current trends that impacted short term and long-term targets.•Communicated with engineers, operation teams… Show more Managed and coordinated a team of 25 engineers across the contract where I was responsible for scheduling PPM tasks, analysing engineer performance and constantly adapted to the business needs by adjusting procedures to ensure our targets were achieved.•Worked on CAFM and SAP systems.•Reviewed statistical information to analyse engineer performance and to identify current trends that impacted short term and long-term targets.•Communicated with engineers, operation teams, technical teams daily to achieve business outcomes.•Enforced team compliance with industry best practices and internal policies. Show less

England, United Kingdom

Responsible for delivering optimum quality of service to the public and to our clients The Home Office Government Department and The Department of Health and Social Care. Managed and facilitated improvement initiatives including program development, system improvement, outcome evaluation and strategic planning. •Designed new processes and procedures for suppliers, operatives, and team members to enhance productivity.•Analysed key sets of data to identify trends across the project… Show more Responsible for delivering optimum quality of service to the public and to our clients The Home Office Government Department and The Department of Health and Social Care. Managed and facilitated improvement initiatives including program development, system improvement, outcome evaluation and strategic planning. •Designed new processes and procedures for suppliers, operatives, and team members to enhance productivity.•Analysed key sets of data to identify trends across the project and to investigate operative performance to ensure compliance and quality was met.•Created, implemented, and directed two major processes that increased project compliance.•Generated daily and monthly performance reports for the Home Office and the Department of Health and Social Care•Managed serious complaints, issues, and queries that were received from either the client or members of the public. Show less

A project that aims to champion the game of golf and highlight the positive impact of young people in the sport. •Became a team leader and mentor within three months.•Lead on the social media accounts and increased following on all social media platforms.•Created and trained projects out to the team, England golf and the Gol foundation to share our vision and goals.•Developed working relationships with golfing organisations to promote the game of golf.•Responsible to… Show more A project that aims to champion the game of golf and highlight the positive impact of young people in the sport. •Became a team leader and mentor within three months.•Lead on the social media accounts and increased following on all social media platforms.•Created and trained projects out to the team, England golf and the Gol foundation to share our vision and goals.•Developed working relationships with golfing organisations to promote the game of golf.•Responsible to manage the Young Ambassador programme whilst the Golf Foundation and England Golf employees were furloughed during the pandemic. Show less

Euxton, England, United Kingdom

•Processed service requests and purchase orders from site teams through SAP systems.•Took lead on-boarding new Mitie employees regarding their DBS/PVG checks.•Generated regular reports, managed requests, and queries for the 42 schools that I covered across my contracts.•Communicated with facility, contract, and area managers daily to achieve business outcomes.•Volunteered to take on managerial roles such as finance and invoicing queries, working with contractors and suppliers to… Show more •Processed service requests and purchase orders from site teams through SAP systems.•Took lead on-boarding new Mitie employees regarding their DBS/PVG checks.•Generated regular reports, managed requests, and queries for the 42 schools that I covered across my contracts.•Communicated with facility, contract, and area managers daily to achieve business outcomes.•Volunteered to take on managerial roles such as finance and invoicing queries, working with contractors and suppliers to overcome complications that had occurred.•Created a tracking system and process that provided a clear pathway to ensuring suppliers were paid accurately and on time.•Trained and developed team members on the system processes and procedures. Show less

Bachelor Of Science - Bs, Sport Business Management, First Class Honours

Extended Diplomas & Nvq Qualification, Golf Business Studies, Triple Distinction Star