As a Customer Service Manager at Enchanté Accessories, I lead a team of customer service representatives to provide excellent service and support to our clients across various channels. I have a Master of Business Administration degree in International Business from Anna University, and I have over eight years of experience in customer service management in the home and fashion accessories industry. I have strong analytical skills and account management skills, and I have contributed to increasing customer satisfaction, retention, and loyalty for Enchanté Accessories and its previous parent company, Westport Linens Inc. I am passionate about delivering quality products and services that meet the needs and expectations of our customers, and I am always looking for ways to improve our processes, systems, and communication. I value teamwork, collaboration, and diversity, and I strive to create a positive and productive work environment for my team and our partners.