Tom Sammon Email & Phone Number

Westlake, Oh, Us

Westlake, Oh, Us

• Sole resource and creative force developing and implementing internal communications strategy for the professional services group leveraging multiple channels and platforms to reach target audiences • Maintain detailed knowledge of the company’s policies, principles, and strategies, and keep current with relevant developments• Follow company style and branding guidelines to produce high-quality, brand compliant, error-free copy• Build and maintain relationships with PMOs and Centers of Excellence teams across the organization to develop communications plans supporting corporate strategic initiatives.• Review and evaluate results of strategic communications with PMO leadership and project sponsors• Partner extensively with professional development, change management, and project management team members to support internal projects, campaigns, and initiatives.

Westlake, Oh, Us

• Supported deployment of Professional Services Automation (PSA) solution to nine-hundred-member department including testing, training, communications, and technical support activities.• Identified opportunities for product and process improvements to benefit stakeholders• Developed tactical communications to drive user engagement and platform adoption • Managed dozens of solution test cases, two major solution implementation test drive events and feedback sessions, comprehensive solution documentation, and end user training resources

Westlake, Oh, Us

• Partnered with R&D to developed and maintain document templates that integrated with Hyland’s Workflow module used to create custom solution documentation. • Provided editorial services to a team of 30-40 professional consultants and engineers to support creating documentation deliverables for complex software solutions that included specific troubleshooting recommendations• Equipped customers to become solution owners having the competence and confidence to maximize the ROI of their Hyland software investments

Westlake, Oh, Us

• Provided real-time analysis, troubleshooting and resolution of OnBase functionality issues • Collaborated directly with Hyland R&D engineers to resolve issues in production environments. • Resolved network and system issues and provided limited custom documentation when needed• Assisted customers to improving processes to avoid future solution issues• Performed root cause analysis and functional training remotely and at client locations

Durham, Nc, Us

Database Systems Manager: Oracle 8 on Solaris, Sybase SQLAnywhere and MS SQL Server.

Studied Russian language at University of California, Berkeley. Traveled to Volgograd, Russia to continue Russian language and culture studies at Volgograd State Pedagogical University and contracted to contribute native speaker perspective to VSPU English Philology Department faculty teaching American variant of English. Volunteer liaison for civic organization, Greater Cleveland-Volgograd Oblast Association.

Cleveland, Oh, Us

Bachelor Of Science - Bs, Chemistry

Russian Studies

Russian Language And Literature

Philosophy