Tom Sansome Email & Phone Number

Doncaster, United Kingdom

• Led an SME in the data processing and market research sector.• Responsible for all client relationships and winning new work.• Managed workflow and organised the workforce to ensure jobs were completed.• Calculated and produced final analysis reports sent to clients.• Developed a good understanding of survey analysis software.• Project managed any new work and ensured the client’s needs were met.

Leicester, United Kingdom

• Manager of 35 FTE.• Creating, managing and analysing performance data.• Developing and maintaining excellent relationships with internal and external customers.• Implementation of new projects and change.• Lead, coach and encourage personal development of team members.• Implement ‘Lean’ techniques to improve process efficiency and realise cost savings.• Devising and implementing work instructions and operating procedures.

Leicester, United Kingdom

• Operations manager for an inbound operation, having 6 direct reports and 115 FTE, in a busy mail processing environment.• Working closely with the Financial Manager, Facilities Manager, IT Manager and HR department.• Ensuring that capacity and capability are continually planned.• Understand the importance of delivering a high quality service to the client.• Establish and implement departmental policies, goals, objectives, and procedures

Coventry, United Kingdom

•Directed the day to day monitoring of training load for the full-time U18’s. Utilising heart rate monitor technology (Polar team2) to analyse each training session.•Responsible for the management and functionality of a large performance database.•Creating reports that suitably present performance related data to athletes, coaches, and sport scientists alike.•Using initiative to create learning tools for young athletes to encourage healthy lifestyles away from the club.•Planned and led warm-ups and pitch side conditioning sessions for up 30 players.

Hinckley, Leicestershire

• Telephone and email based communication with members of the public.• During phone calls, document all the key aspects of a client’s issue, to allow any future legal representatives to have a clear summary of the client’s case.• Deal with emotional and challenging clients who were looking for help with their situation. Quick, concise and accurate data entry of personal information

Master'S Degree, Exercise Physiology, Pass

Bachelor Of Science (Bsc), Sport And Exercise Nutrition, First Class