Responsible for the design and implementation of test plans and the regression suite. Working in a cross functional team to assign bugs and improvements to the release cycle. Ensuring that customers are kept updated of any reported bugs and their resolution within our SLA.Testing duties including manual testing, API testing, integration testing, and functional app testing.

As QA tester I worked closely with the developers, testing and offering suggestions for refinement throughout the dev cycle.I also acted as first response on the help desk, verifying bugs that are reported by customers, prioritising, and assigning them to development.

Working on an international project with teams around the world, I was interpreting business requirement documents, writing test scripts, implementing testing, raising bugs and verifying fixes.I drew on my strengths in attention to detail and problem solving, to help the testing process run smoothly.

This was a two part role. Firstly I was in charge of maintaining our visual standards, and implementing merchandising changes. Due to the size of these events I led and developed a team to assist me in the execution of all changes.I was also in charge of maintaining our technology, both our demo devices to make sure they were ready to be explored by customers, and our back of house systems, to give the team the right tools they needed to do their jobs.I served as a troubleshooter and the first step of escalation for any technical issues. I built up good relationships throughout the team and with external partners, to ensure the quick and efficient resolution of any outages.

I continued to work in a leadership position at the store until a reorganisation of the job roles in late 2017. Since that time I have led a project involving customer outreach and stock allocation.

This involved running numerous test cases, raising bug reports and verifying when fixed, performing regression testing, learning test case prioritisation, as well as working with issue tracking software.

Leadership experience outside my home store. During this time I helped to make sure that our temporary staff had the same support and structure as their peers. Conducting coaching sessions, delivering feedback, and collecting feedback from them about their experiences on their final shift.

One of the first areas that I was involved with was putting into place a new scheduling system for our store. This involved a lot of communication at various different levels, both demonstrating the benefits of it to my managers, and showing the staff who would be scheduled by it, how it would improve their experience.I later went on to train a small team to be able to take over this role from me, as well as personally providing support and expertise to new managers from another store.I was picked to help support an Education event in London, that involved maintenance of a fleet of devices, as well as acting as a first point of contact to many of the attendee’s.From there I spent several months working within a B2B environment, making second contact with customers, using a CRM, and delivering briefings.After this, I continued to build on my management experience. Spending three years working as a member of the leadership team on the floor. This would involve dealing with detractors, making sure that the team remained motivated and engaged, as well as dealing with whatever came up throughout the day.

This period concluded my training as part of Jessops internal Management Development Program, I received sign-off as a manager and worked as a manager designate for the remainder of my time with the company.

As I left university I moved directly into a Team Leader position at my current store. As the assistant manager role had been removed a year previously, the Team Leader role allowed me to focus on my development into leadership. I was in charge of running the store on the managers days off, as well as opening/closing when we switched to extended opening hours. I was in charge of scheduling the team, and I took a keen interest in our store standards and visual merchandising. A role that became more important as we underwent a refit.

During my university career I continued to work for Jessops on the weekends. This gave me lots of opportunities for development, including leading a team to complete a stock cleanse of 20 stores, and winning a top company award for outstanding customer service.