Tom Savner Email & Phone Number

Team Leadership: Currently, I lead a dedicated team of course managers responsible for training both new and existing employees.Professional Development: I ensure the delivery of comprehensive professional training programs, equipping employees with essential skills and knowledge.Employee Onboarding: My role involves overseeing the entire employee onboarding process, from initial recruitment to contract completion and organizational orientation.Curriculum Development: I contribute significantly to crafting and maintaining training syllabi and curricula across various organizational domains, continually updating them to meet current requirements.Employee Turnover Management: I employ effective strategies to monitor and manage employee turnover, facilitating seamless transitions during training and deployment.Customized Recruitment Profiles: Specializing in tailoring recruitment profiles, I align job positions, skill levels, and qualifications with specific training content.Cross-Organization Project Management: I adeptly manage projects that span departmental boundaries, encompassing annual feedback sessions, manager mentorship programs, and future leadership development initiatives.

I managed two teams, both offline and online, that provided support and assistance to field technicians at Partner. My leadership was centered on cultivating an adaptable culture that embraced change and achieved objectives while aligning with the organization's goals and corporate vision.I conducted quality assessments of the teams, including team leaders, senior staff, and representatives, continuously enhancing their professionalism, call quality, and operational targets. I excelled in coaching and mentoring team leaders while providing personalized solutions during our day-to-day operations.I specialized in developing efficient workflows across the organization and finding project-based solutions to address challenges arising from the field, ensuring a suitable return on investment. I also served as a consultant in cross-organizational processes within the service center and beyond.

I manage a team responsible for providing telephone support and assistance to field technicians, comprising 25 representatives and 2 senior staff members. My role involves overseeing professional, operational, and process-related aspects, ensuring the team consistently meets its objectives. I excel in coaching, conflict resolution, and escalation handling, all while thriving in high-pressure environments. My work also entails collaborating with diverse stakeholders across the organization.

I lead training initiatives in the fields of customer service and sales for both private and business clients. I specialize in Retail Service training, equipping representatives with the skills needed to achieve service and sales objectives through comprehensive coaching. My role involves collaborating with various stakeholders within the organization, managing multiple tasks simultaneously, and thriving in high-pressure environments.