Tom Sawyer Email and Phone Number

- Collaborates with Business Users in order to write accurate user stories and acceptance criteria, incorporating technical dependencies that are ready to be consumed by the development team.- Assists the project team in the definition of project deliverables (such as product level documentation, and other deliverables).- Participates in retrospectives, identifying the successes and challenges encountered and being an advocate for positive change and for self-corrective behaviors.- Completes the accurate and timely updates as required to time and project tracking systems.- Focuses on enhancing personal knowledge of systems, products, and the industry.- Collaborates with team members to identify and apply best practices.- Works with Business Users and Team to plan and execute project implementations.- Continually improve personal skills and adaptability to agile practice and the practical application of these skills.- Assists in the identification and mitigation of project risks.- Brings technical knowledge to business conversations and is able to translate business language to internal development team.- Displays leadership qualities to include collaboration, dedication, openness, creativity, fairness and assertiveness.

- Direct responsibility for driving cost savings through oversight and management including planning, controlling, and coordinating all aspects of the supply chain. - Responsible for purchasing of materials, demand planning, and the overall supply chain management for the BU. - Oversees the implementation of supply chain strategies, develops & implements methods and processes for efficient supply chains, establishing priorities, supervising personnel and striving for continuous improvements. - Directs all activities and ensure that all business commitments are met in regards to cost containment, demand planning & scheduling, and projects as needed. - Broad based responsibility for providing strategic direction, tactical oversight and leadership for supply chain functions. - Responsible for developing, implementing and continually improving all organizational -wide cross-functional processes, while maintaining/improving profitability. - Develops/Maintains profitable supply chain plan for existing and new product introduction by coordinating requirements across various functional areas to include Purchasing, Product Line Management, Demand Planning, Direct and indirect (CM’s) Manufacturing and Program Management.

- The Global Key Account Manager has full responsibility for an account(s) with medium to high level of complexity which includes at least revenue in excess of 70M and customers globally.- The Account Manager plays a lead role in building relationships between group leaders and senior level leaders within a major strategic customer and the OCA business unit.- The role is responsible for integrating the activity set of OCA into the various organizations of this key customer, who is one of the most important global customers of our company. Interactions will occur with key stakeholders within the customer organization, who are located globally.Key responsibilities/skills include:- Develop the account strategy and plan to extract maximum sustainable value within the customer. This will be achieved through providing win-win offers and solutions; deploying account plan with all stakeholders to ensure objectives and resources are aligned with the strategic direction and plan.- Build and maintain outstanding relationships; define rules and standards of engagement with the appropriate Group Leaders / Engineering Leaders across the customer; define and manage contact maps.- Setting, monitoring and holding accountability for financial targets; defining the strategic cooperation within OCA; ensuring cooperation is executed.- To land an executable strategic cooperation across the customer’s global operations and achieve the planned strategic progression and incremental Gross Margin delivery to OCA.- Manage the Program Managers over the North American wireless and enterprise markets as well as the global factory sites to ensure that logistical and operational issues are resolved timely and completely.

- The Account Manager has full responsibility for an account(s) with medium to high level of complexity which includes at least revenue in excess of 70M and customers in the North American Region (NAR).- The Account Manager plays a lead role in building relationships between group leaders and senior level leaders within a major strategic customer and the OCA business unit.- The role is responsible for integrating the activity set of OCA into the various organizations of this key customer, who is one of the most important global customers of our company. Interactions will occur with key stakeholders within the customer organization, who are located in NAR.Key responsibilities/skills include:- Develop the account strategy and plan to extract maximum sustainable value within the customer. This will be achieved through providing win-win offers and solutions; deploying account plan with all stakeholders to ensure objectives and resources are aligned with the strategic direction and plan.- Build and maintain outstanding relationships in NAR; define rules and standards of engagement with the appropriate Group Leaders / Engineering Leaders across the customer; define and manage contact maps.- Setting, monitoring and holding accountability for financial targets; defining the strategic cooperation within OCA; ensuring cooperation is executed.- To land an executable strategic cooperation across the customer’s NAR operations and achieve the planned strategic progression and incremental Gross Margin delivery to OCA.- Manage the Program Managers over the North American wireless and enterprise markets and ensure that logistical and operational issues are resolved timely and completely.

This position is responsible for organizing and leading a cross-functional/cross-cultural team. This position will also proactively trouble-shoot operational issues and recommend resolutions to Department Managers in order to better serve our key Customers. Overall, the Program Manager will lead the organization through improved customer service and support.Key responsibilities/skills include: - Creates reporting formats and delivers reports to Business Unit General Managers and the company President, related to the performance of key Customer accounts.Reports include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc. - Creates reporting formats and delivers reports to internal management team, including the Department Managers, PMs, and BU General Managers related to the performance of key Customer accounts. Reports include inventory, lead times, on-time-delivery metrics, customer complaints, revenues, bookings, backlogs, etc. - Establish strong rapport with PMs and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives. - Run daily production meetings with a global cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing - Resolve problems related to logistics, customer service and support. - Understand and recommend improvements to achieve objectives for key metrics. - Escalate issues in operations that will detrimentally affect customer satisfaction to respective Department Managers. - Key contact to Customers, providing customer service and support.- Travel to meet Customer and some travel to overseas manufacturing facilities when necessary - Oracle Business Intelligence, Advanced/Expert level of MS Excel, proficient usage of additional MS Office Products – Word, PowerPoint, Outlook. - Must have a strong interest in operational excellence, performance metrics and data analysis

A Distribution Channel Manager for Canada and North America. Key responsibilities include:1) Planning, development and execution follow through of overall Partners sales-in and sales-out strategy.2) Increasing account presence by providing a high value-added working relationship with senior account personnel.3) Identifying short and long-term sales opportunities (up to and beyond a quarterly cycle).4) Customarily and regularly engaged with the Partner’s Team Members.- Anticipates how market and competitive factors will influence the sell-in and sell-out of AFL products- Long-term vision of Distribution and Retail business direction for AFL and its Partners- Effectively influences key business decisions for the benefit of AFL and the Partners- Works effectively and in collaborative way with all team members (Internal and External)- Foresee opportunities beyond existing scope of products being distributed by AFL’s Partners- Advise Distributors, Resellers and Retailers on strategic business opportunities with AFL- Manage a specific set of Accounts that require regional execution with high level of complexity- Effectively align and lead Partner’s and AFL’s team members to provide the best service to our Customers- Gain “insider status” with key stakeholders and senior executives to influence the customer’s buying process and sustain a long-term relationship- Extroverted and with high capacity for deep level analysis. Advanced use of Excel- Capacity of planning with Partners and vision long term grow plans with accounts- Be able to develop “Trusted business advisor” prestige in a short period of time- Uses in-depth market knowledge to help customers formulate strategy and business direction- Engages cross-functional resources, regardless of geographic location, in order to achieve goals and meet customer needs.

- Complete the planning, administering, and implementation of all fundraising activities of HFHGC; - Manage bi-annual appeal prospects; - Assist in the development, management and implement in collaboration with the Executive Director, all aspects of a capital fund drive.- Provide detailed reports about the fundraising progress to the Executive Director on a weekly/monthly basis;- Maintain a proactive, creative leadership role in the identification, cultivation, and solicitation of individual, corporate and foundation contributions;- Cultivate and directly solicit key donors, working with the Executive Director and other key volunteers, as appropriate;- Prepare and/or oversee all direct mail letters, case statements, grants, brochures, and sponsorship proposals required to support fundraising efforts;- Coordinate donor patron receptions, events, and galas in collaboration with Executive Director and volunteers;- Ensure that all donors are appropriately thanked and receive regular communication by making donor stewardship a priority throughout Greenville County - Develop and maintain close working relationships with the philanthropic community, individual and corporate donors, sponsors, board members and volunteers; - Serve as a visible spokesperson and advocate for HFHGC’s mission and programs in the funding community

- Created policies and procedures for all ReStore operations and ensure EEO, ADA, employment law compliance- Facilitating re-branding effort utilizing all forms of media (Web-site creation, social media)- Remodeled and remerchandised all stores to establishing consistency, standards, and profitability- Planned and facilitated expansion effort while ensuring break even points are less than 3 months- Maintained a proactive, creative leadership role in the identification, cultivation, and solicitation of individual, corporate product contributions- Ensured that all donors are appropriately thanked and receive regular communication by making donor stewardship a priority throughout Greenville County- Created logistics process plan for all pick-ups and maintenance plan for vehicles

- Managed all aspects of $20-$38 million stores: budgets, safety, HAZMAT, HR, leadership and training- Served on 2006 Store Manager Council with focus on improving communication, goal prioritization, talent management, and company-wide best practice implementation- Led two underperforming stores up to full bonus level- Promoted outstanding customer service and established new community outreach relations- General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store’s in-stock position, and maintaining an appealing and organized store appearance- Initiated and conducted extensive training program for employees with zero additional labor costs- Certified trainer for all new store managers in Home Depot’s Retail Leadership and Development Program (RLDP) for the Southern Division- Supervised Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates

- District Specialty Captain responsible for surrounding store coaching, metrics, training (store specific and district wide) and targeted marketing- Implemented marketing, operations, and strategic market plans for a the existing residential demographic- Supervised and directed both sales associates and design teams to successfully meet company goals- Introduced new sales techniques and trained sales staff to accomplish aggressive sales goals- District Project Coordinator for Home Depot’s Appliance roll out for 10 stores- Supported service needs for both installed sales/special orders and product sales - Resolved customer issues and concerns also ensure that associates are coached and empowered to do the same

- Trained all management personnel on Profit and Loss prioritization then was instructed to roll out my technique district-wide to all 11 surrounding store management teams - Leveraged store to achieve record year over year profitability - District Internal Auditor - Ensured safety, verified deposits, followed standard operating procedures for openings and closings - Signed for petty cash, markdowns, time slips, refunds, price change take-in reports, etc.- Staffed and scheduled departments, identified and resolved stock deficiencies, supervised associates in selling behaviors, resolved customer issues and concerns