Tom Sawyer Email and Phone Number

• Provides software implementation and support for Autonomous vehicle fleets• Creates internal training documentation and internal global announcements• Leads internal live training for both Autonomous systems and manual fleet guidance systems

• Install Provision application upgrades and software hot-fixes.

• Oversaw substantial import and exports projects with Sunquest Lab, PowerPath, and Blood Bank data for enterprise Hospital Systems.• Developed custom MUMPS routines for clients relating to patient report or data extracts. • Designed routines to perform mass updates and imports of patient IDs/MRNs, technicians, physicians, and other maintenance either via direct database manipulation, using front-end Sunquest functionality, or through injection utilizing the system’s transaction processor when required.• Performed maintenance normalization with live in hospital test systems and inquiry systems. • Provided additional support for Sunquest conversions and Laboratory upgrades to quickly resolve issues and shorten downtime.

• Extensively Supported Sunquest Laboratory and Blood Bank products, with some high-level support for Sunquest SMART, Instruments, and Application Interfaces.• Specialized in crisis procedures, including degrades, crash degrades, transaction processor errors, and down systems. • Wrote macro-based excel spreadsheets to interpret support data and provide various functions for my support team. • Maintained a 98.2% weekly case resolution rate for my entire analyst career, approximately 5% above the department average.