Responsibilities include the following:Golf Shop - Customer Service: telephone reservations, customer check-in, customer satisfaction - Key resource for implementing and maintaining our POS software (golf shop / restaurant) - Assist with end of month merchandise inventory - Supervisor over the other employees; Provide mentorship and guidance to all employees - Responsible for maintaining and accuracy for the tee sheet - IT Services - Internal Computer Network and Lucent Telephone switchSpecial offers, hotel/motel packages, tournament bookings and advertising* Provide special offers each month to our customers via our website. These offerschange monthly to encourage people to come back and visit our website* Developed a solid partnership with a local Courtyard By Marriott to offer their guestsan attractive golf package during the weekend* Promote tournament bookings to ensure tournament revenue and budgetary goals* In 2011 I exceeded the projected rounds and revenue for tournament bookings Responsible for web site design, accuracy and changes. This has lead to: An increase of the monthly number of visitors to our website; Generate additional revenue for the golf course by offering night time tournament events: This has been highly successful and popular year round* Responsible for maintaining and renewing annual league contracts for: Corporate leagues (Apple, Loral, De Anza, UL), SIRS and other groups * Guarantee proper use and functionality of our online tee time booking feature Responsible for obtaining new email addresses and sending out email blasts. Current number of email addresses is 8,900 and growing!Each year I attend the Northern California Golf Expo to promote our golf course; Responsibilities included working within various divisions and business groups as follows

Provided Project Management skills to the Broadband Access - UE IMAS DSL portfolioResponsible bringing programs to market in an efficient timely mannerDelivered three releases to the market within nine months. Included Software and HardwareProvided leadership and management skills to all functional groups working on the productreleasesScheduled and conducted mandatory meetings throughout each release Presented accurate information to the Executive cabinet as well as Operational Reviews

Provide ISDN consultation and Product / Project Management of ISDN / Networking / Voiceover IP / 911 PortfolioMentor Product Managers and provide direction in their field of responsibilityAuthor Product Requirement Documents Drive the completion of PBX functionality's from concept to product availabilitySupport Nortel Networks installed base ISDN Primary Rate Interface / Voice over IPcustomers, distributors and employees on a day to day basis. This includes but is notlimited to questions regarding capabilities and identifying areas that requiredevelopment. Both customer and distributor presentations across the portfolio are requiredto increase Customer Satisfaction.Partner with outside distributors to evaluate new products, which bring value to the PBXResponsible for bringing PBX features to market based on input from outside vendors andFCC requirementsNegotiate contracts with distributors that results in enhanced functionality, which inturn provides superior customer reliability within the Nortel Networks Product LineProvide Product ExpertiseResponsible for technical accuracy within Product DocumentationProvide solutions to the S/W development communityContribute to Customer Satisfaction by teaming with the Technical Support Group inisolating and solving problems

Responsible for testing all aspects of a new core Meridian 1 PBX (Option 81/81C).Setting up and testing specific networking scenarios to ensure feature reliabilityCreating large volumes of traffic to ensure core stability Per software release, coordinate a stress test on the system to identify system faultsresulting in fixes prior to market release Accuracy of the Meridian 1 Auxiliary ProcessorsAutomated feature testAuthor of Feature Test Plans and create test cases

Responsible for installing the Meridian 1 PBX software at selected sites prior to marketrelease. This was done to ensure software reliability at a “live” customer site. Prime onISDN feature introductions. Provided 24-hour support during the introduction phase.DMS Lab Operations Supervisor, DMS100 / DMS250