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-Executive level sports, entertainment, hospitality, and gaming experience-Extensive experience in customer experience program development and execution in multiple industries-Managed 165+ business units as an executive with 5000+ employees for 8+ years-Progressive leadership in human resources, operations, and sales arenas-High energy team leader that is able to create change ready teams, best illustrated at the home of the Kentucky Derby, Churchill Downs and Tharaldson Property Management-Skilled standard development and implementation executive-Certified training executive with Marriott, Circuit of The Americas, and Churchill DownsSpecialties: Results Driven P&L ManagementSales Management/Revenue GrowthGuest Experience Programming and ExecutionTeam Building and Culture DevelopmentTraining and Development
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Senior Vice President Quint-Rooms DivisionQuint May 2017 - PresentCharlotte, Nc, Us -
PresidentTjs Guest Experiences Inc. And Thomas J Schneider Management Inc. Aug 2015 - Present
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Chief Operating OfficerQuintrooms Apr 2017 - Feb 2024Austin, Texas, UsResponsible for the overall sales and operations of a highly dynamic digital, marketing and media company managing travel and hotel room sourcing programs for over 140 clients including NASCAR, Barrett Jackson, C3 Presents, Red Frog Events, F1 Experiences and Quint Events to name a few. Responsibilities include a non-profit component where sales have driven over $700,000 in donations to over 20 different non-profit organizations over the last 5 years plus. -
Vice President Of OperationsIsland Hospitality Management Aug 2014 - Sep 2016Responsible for all team development,associate satisfaction, internal audit results, and operating of a multiple hotel portfolio. Manage all sales, marketing, and operational activities of multiple hotels and develop business and marketing plans as well as revenue and expense budgets.
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Senior Vice President Of Consumer OperationsCircuit Of The Americas Jan 2012 - Aug 2014-Develop and implement a comprehensive customer service program, to include staff selection models, training, and implementation, and defined measurement systems for all COTA employees/vendors.-Responsible for the development and implementation of overall management progams related to: guest services, admissions, ushers, and all premium seating/suite services.-Responsible for celebrity recruitment and concierge services.-Liaison with F&B partners to ensure service and quality standards are established and exceeded.-Assist sales teams with servicing of accounts on event dates, and as needed.-Liaison with all operations areas to establish and exceed service and quality standards.-Develop and establish a comprehensive local and regional "Welcome Center" network and hospitality community concierge program.-Oversee select staff and operational activities related to all COTA events.-Establish and oversee volunteer and Event Host programs.-Oversee all call center operations.-Conduct all pre-event staff events and communications.-Responsible for F1 and other racing team support, as needed.-
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Regional Vice PresidentIsland Hospitality Management Jul 2010 - Jan 2012West Palm Beach, Fl, UsResponsible for overall operations of 24 extended stay, full service, and select service properties, managing over $70 million in annual revenues. Responsible for double digit REVPAR growth through December 2010 and exceptional GSS and SALT score improvements since taking over the portfolio. -
Vp And Assistant General ManagerChurchill Downs Jan 2003 - Nov 2008Louisville, Ky, UsResponsible for:-Customer service standard development and implementation-Development of service measurement and implementation system-All Luxury Suite sales and servicing/operations-All premium seating and special event ticketing and servicing/operations-All sponsorship sales and servicing/operations-All Group Sales and servicing/operations-Training and service support for all operations and management teams at the track-Rewards and Recognition program development and implementation-All call center operations and support -All customer service staff and support -
Chief Operating OfficerMusselman Hotels Aug 2001 - Oct 2002Responsible for 26 hotels of 15 different brands including Embassy Suites; Towneplace Suites, Fairfield Inn and Suites, Springhill Suites, Mainstay Suites, Comfort Suites, Sleep Inn and Suites, Quality Inn, Comfort Inn, Days Inn, and one independent property. Responsibilities include managing a corporate office support staff of two Regional Managers, Revenue Analyst, Director of Sales and Marketing, Director of Engineering and Director of Operations Support. Other responsibilities include all day-to-day operations of the hotel properties and corporate office functions, franchise relations, new project development, human resources, and purchasing. In 2002 sales increased $976,000 and Net Operating Income increased $1,236,000 through August. Guest and Quality Scores improved over previous year`s results in 86% of the properties, achieving three white diamond properties, two gold Courtyards, and two Choice Gold Awards. Instituted a `Core Moduled` management training process, streamlined purchasing model and vendor program through Avendra (saving approximately $350,000 and a POR cost of 1.68) and re-engineered a complete sales and marketing system and culture.
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Regional Vp Of OperationsTharaldson Property Management Dec 1993 - Aug 2001Regional VP with over 75 hotels managed, consisting of over 25 different brands of hotels inlcuding all Marriott, Hilton, and Choice brands. Responsible for all P&L, sales, HR, quality control, overall operations and capital improvement/new property development in a 12 state region.
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Area DirectorTharaldson Enterprises Inc Dec 1994 - Oct 1997Accomplishments: I was responsible for 25 hotels in 1995, 1996, and 1997. Achieved a 9 - 11% REVPAR increase each year as a group and opened eight new properties during this time. My area was the only area within the company to have 100% of the hotels achieve Gross House Profit goals. Guest Satisfaction ratings were at 90.3% when I took the area and we ended 1997 with a 97.1% rating as a group. In 1996 I received the Area Director of the year, for both Region 2 and all of Tharaldson Enterprises. To date I have been responsible for successfully managing the following hotel brands
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General ManagerCourtyard By Marriott Sep 1993 - Dec 1994Bethesda, Md, UsAccomplishments: I increased the property`s REVPAR by 8%, restaurant profitability by 11%. Guest satisfaction ratings by 10% and Employee Opinion scores by 29%. I received the General Manager of the Quarter award/1st Qtr. and 3rd Qtr. for the Midwest Region in 1994. -
General ManagerFairfield Inn Aug 1992 - Sep 1993
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Sales ManagerCourtyard By Marriott Feb 1992 - Aug 1992Bethesda, Md, UsAccomplishments: I was transferred to Milwaukee to improve overall sales and marketing efforts and results. Within three months I improved REVPAR by 37% while penetrating and yielding the market at 121% and 119%.
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Assistant General ManagerFairfield Inn Jul 1991 - Feb 1992
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Assistant General ManagerFairfield Inn Mar 1990 - Jul 1991
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Guest Service Representative/Pre-Opening TrainerFairfield Inn Jan 1989 - Mar 1990
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Bell CaptainMarriott Sep 1987 - Jan 1989
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Van Driver/Bellman/Assistant Bell CaptainMarriott Lincolnshire Resort Feb 1986 - Sep 1987
Tom Schneider Skills
Tom Schneider Education Details
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Illinois State UniversitySocial Sciences -
Southern Illinois University, CarbondaleHospitality Management
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Oakton CollegeHospitality Management
Frequently Asked Questions about Tom Schneider
What company does Tom Schneider work for?
Tom Schneider works for Quint
What is Tom Schneider's role at the current company?
Tom Schneider's current role is Senior Vice President Quint -Rooms Division.
What is Tom Schneider's email address?
Tom Schneider's email address is tj****@****uth.net
What schools did Tom Schneider attend?
Tom Schneider attended Illinois State University, Southern Illinois University, Carbondale, Oakton College.
What skills is Tom Schneider known for?
Tom Schneider has skills like Hospitality, Hospitality Industry, Hospitality Management, Hotels, Leadership, Customer Satisfaction, Event Management, Hotel Management, Team Building, Food And Beverage, Management, Customer Service.
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