Tom Schneider Email & Phone Number

Charlotte, Nc, Us

Austin, Texas, Us

Responsible for the overall sales and operations of a highly dynamic digital, marketing and media company managing travel and hotel room sourcing programs for over 140 clients including NASCAR, Barrett Jackson, C3 Presents, Red Frog Events, F1 Experiences and Quint Events to name a few. Responsibilities include a non-profit component where sales have driven over $700,000 in donations to over 20 different non-profit organizations over the last 5 years plus.

Responsible for all team development,associate satisfaction, internal audit results, and operating of a multiple hotel portfolio. Manage all sales, marketing, and operational activities of multiple hotels and develop business and marketing plans as well as revenue and expense budgets.

-Develop and implement a comprehensive customer service program, to include staff selection models, training, and implementation, and defined measurement systems for all COTA employees/vendors.-Responsible for the development and implementation of overall management progams related to: guest services, admissions, ushers, and all premium seating/suite services.-Responsible for celebrity recruitment and concierge services.-Liaison with F&B partners to ensure service and quality standards are established and exceeded.-Assist sales teams with servicing of accounts on event dates, and as needed.-Liaison with all operations areas to establish and exceed service and quality standards.-Develop and establish a comprehensive local and regional "Welcome Center" network and hospitality community concierge program.-Oversee select staff and operational activities related to all COTA events.-Establish and oversee volunteer and Event Host programs.-Oversee all call center operations.-Conduct all pre-event staff events and communications.-Responsible for F1 and other racing team support, as needed.-

West Palm Beach, Fl, Us

Responsible for overall operations of 24 extended stay, full service, and select service properties, managing over $70 million in annual revenues. Responsible for double digit REVPAR growth through December 2010 and exceptional GSS and SALT score improvements since taking over the portfolio.

Louisville, Ky, Us

Responsible for:-Customer service standard development and implementation-Development of service measurement and implementation system-All Luxury Suite sales and servicing/operations-All premium seating and special event ticketing and servicing/operations-All sponsorship sales and servicing/operations-All Group Sales and servicing/operations-Training and service support for all operations and management teams at the track-Rewards and Recognition program development and implementation-All call center operations and support -All customer service staff and support

Responsible for 26 hotels of 15 different brands including Embassy Suites; Towneplace Suites, Fairfield Inn and Suites, Springhill Suites, Mainstay Suites, Comfort Suites, Sleep Inn and Suites, Quality Inn, Comfort Inn, Days Inn, and one independent property. Responsibilities include managing a corporate office support staff of two Regional Managers, Revenue Analyst, Director of Sales and Marketing, Director of Engineering and Director of Operations Support. Other responsibilities include all day-to-day operations of the hotel properties and corporate office functions, franchise relations, new project development, human resources, and purchasing. In 2002 sales increased $976,000 and Net Operating Income increased $1,236,000 through August. Guest and Quality Scores improved over previous year`s results in 86% of the properties, achieving three white diamond properties, two gold Courtyards, and two Choice Gold Awards. Instituted a `Core Moduled` management training process, streamlined purchasing model and vendor program through Avendra (saving approximately $350,000 and a POR cost of 1.68) and re-engineered a complete sales and marketing system and culture.

Regional VP with over 75 hotels managed, consisting of over 25 different brands of hotels inlcuding all Marriott, Hilton, and Choice brands. Responsible for all P&L, sales, HR, quality control, overall operations and capital improvement/new property development in a 12 state region.

Accomplishments: I was responsible for 25 hotels in 1995, 1996, and 1997. Achieved a 9 - 11% REVPAR increase each year as a group and opened eight new properties during this time. My area was the only area within the company to have 100% of the hotels achieve Gross House Profit goals. Guest Satisfaction ratings were at 90.3% when I took the area and we ended 1997 with a 97.1% rating as a group. In 1996 I received the Area Director of the year, for both Region 2 and all of Tharaldson Enterprises. To date I have been responsible for successfully managing the following hotel brands

Bethesda, Md, Us

Accomplishments: I increased the property`s REVPAR by 8%, restaurant profitability by 11%. Guest satisfaction ratings by 10% and Employee Opinion scores by 29%. I received the General Manager of the Quarter award/1st Qtr. and 3rd Qtr. for the Midwest Region in 1994.

Bethesda, Md, Us

Accomplishments: I was transferred to Milwaukee to improve overall sales and marketing efforts and results. Within three months I improved REVPAR by 37% while penetrating and yielding the market at 121% and 119%.

Social Sciences

Hospitality Management

Hospitality Management